Review of Hotel Mercurio 4*

Caution! *** Whatever you do, don’t book here. This will ruin your trip to lovely Venice like it did ours. This Hotel should be reported for false advertising. The management/ownership are Mercenaries of Venice. My wife and I reserved a basic suite and what we got was nothing like the advertised picture. It was dirty with red stains (blood or maybe wine — either way gross) on the outdated curtain like fabric walls. Oh and the same type of red stain on our bedspread. There was a half drunk bottle of liquor left there under a chair and the bathroom light was flickering like a red light district strobe light. Our room was perched right next to a Venice alley-walkway with all the noise of foot traffic and people’s loud conversations. The Wi-Fi connection was absolutely non-existent which was challenging for us since we do a lot of work online. So we asked to change rooms because of all these factors. There were no apologies given for false advertising and dirty conditions. The only offer we got was to pay more money for a decent room. We already were paying 40% more than their current rooms were advertised at the time since we made the mistake of booking in advance for what we later realized was a low season trip. So we had no choice but to pay their demands for a decent room. They should be ashamed for such customer service. My wife was appalled as she has worked in the hotel industry for many many years and has never seen such negligence and outright lies. … My last mistake in Venice was accidentally leaving my sandals behind. Since I told the hotel owner I would give an honest review that would not be a positive one… he replied to an email I sent stating that my sandals were not found in the hotel room. The precedence of lying had already been established so there was no reason to believe him. Please don’t make the mistake of renting here! Try Royal San Marco instead.