Sheraton Surabaya Hotel & Towers

Hotel

Really enjoyed staying here. Clean, comfort, the food taste was totally five stars grade and it was also next to Tunjungan Plaza. Highly recommended.

Great place to stay when you are in Surabaya. Their service is great and overall worth the price, considering all the facilities (if you do spare some time from your visit to try and use them). A great experience and will probably return for a staycation with friends or family.

5 star hotel with definitely 5 star services. Have been to this hotel for over than 20 years and still always feel totally satisfied with its services. There are regular rooms and also club rooms which are a little bit more expensive but well worth the price. Breakfast are always great, although it may sometime to be over crowded at weekends. But at the 25th floor at the Sheraton club breakfast is almost always comfortable, never crowded. Sometimes you could run into a celebrity or an official government at the Sheraton club. One of the great things about the breakfast at this club is, that you get to bring drinks such as coffee to go. Staff are always helpful and full of smiles. One of the best hotels I have ever stayed at.

Great hotel, the food is pretty good. But the building style is a little bit too "old" and "generic". But it's in the same location with tunjungan plaza (which is a HUGE plus point). So you won't be running out of interest soon.

Nice place to stay. All the staff are very kind and helpfull. Too bad they don't serve sushi at breakfast. Anyhow, It's a lovely place, will be staying there again.

Good & luxurious hotel, next to great mall tunjungan plaza.

Love the hotel, even though it's located far from kuta or seminyak, it's near all tourtist site at nusa dua, it's location also makes the hotel has a calm vibe which is good for someone who sick of the city crowdness, I stay in 3 rooms with private pool, and love every single of it! The room are comfortable which they have own kitchen so you can cook your own food and take it to the pool, exactly what holiday should.

Honestly I and my husband were just stopped by in the hotel since our cousin asked to meet up when he also in Surabaya (I booked another hotel). He reserved junior suite room but unfortunately I didnt take pictures there. The room was clean and well set up. Although it was less of modern touch, but it was classy and elegant for five stat hotel. The service was good and the staffs treated us very polite and formal. We spent time in Sheraton Club Lounge. They serve some wine, beverage and finger food such as dimsum, meatball, western snack, and pastry.

5 star hotel with definitely 5 star services. Have been to this hotel for over than 20 years and still always feel totally satisfied with its services. There are regular rooms and also club rooms which are a little bit more expensive but well worth the price. Breakfast are always great, although it may sometime to be over crowded at weekends. But at the 25th floor at the Sheraton club breakfast is almost always comfortable, never crowded. Sometimes you could run into a celebrity or an official government at the Sheraton club. One of the great things about the breakfast at this club is, that you get to bring drinks such as coffee to go. Staff are always helpful and full of smiles. One of the best hotels I have ever stayed at.

Ballroom is good, the food is good. But when I had an event in second floor meeting room, I found that the toilet is too far from the room. And during that time this hotel is still under renovation in some part of the place.

Great location! Next to a huge shopping mall Tunjungan Plaza, so it's very easy to entertain and feed yourself! Room is ok, if not a little outdated but still functional. Totally recommended!

New Modern hotel which connecting to Tunjungan Plaza Shopping Center. Today, we can find and go around at 6 Tunjungan Plaza's area if we are stay at Sheraton Hotel. The five stars hotel in the middle of Surabaya City. It is easy to go anywhere when we stay at Sheraton Surabaya. This place have big and clean room and good breakfast menu. Do not worry to find any product, because there are hundreds of stores and food stall open at Tunjungan Plaza 1-6 from 11.00 AM until 22.00 PM, with just a few steps from this hotels in the same building area.

5 star hotel with definitely 5 star services. Have been to this hotel for over than 20 years and still always feel totally satisfied with its services. There are regular rooms and also club rooms which are a little bit more expensive but well worth the price. Breakfast are always great, although it may sometime to be over crowded at weekends. But at the 25th floor at the Sheraton club breakfast is almost always comfortable, never crowded. Sometimes you could run into a celebrity or an official government at the Sheraton club. On of the great things about the breakfast at this club is, that you get to bring drinks such as coffee to go. Staff are always helpful and full of smiles. On of the best hotels I have ever stayed at.

Huge apartment, very clean, comfy beds. Great pool. Very luxurious.

I loved this hotel so much. All inside was amazing and so memorable. Makes me feel like home. Well trained staff and clean all parts.

Love it, love it, love it. The staffs are very nice and helpful. The bedroom is wonderful. The greatest thing is the food because everything is delicious.

Great place to stay, it's a 5 stars hotel and it has a big restaurants that play sorts of music such as jazz. It also offer a great all you can eat dinner which often used for a gala dinner and birthday celebration. I've never been to the pub, but the ballroom is big and often used for wedding party.

The hotel is located in the middle of the city with great positioning. It is located right above one of the biggest and most complete mall in Surabaya. The hotel may be a little old, but they are renovating the rooms to improve. The club lounge and hotel breakfast are nice addition and special to Sheraton hotels. The staffs of the hotel were very friendly as well. Overall it's a recommended hotel!

A popular hotel in the heart of Surabaya (the city's central business district), within walking distance to my personal favourite mall in Surabaya, Tunjungan Plaza, where you can *almost* get anything you would need in a day to day basis. I also love the Kawi Lounge, a great place to chill and relax with a friend or two after a long and tiring day. Music here is never too loud, which means you can have a proper and intimate conversation. Well recommended.

Renovation is almost finished and will be the new snazzy place in town! Good: Location in the middle of the city and next to a major mall in Surabaya, good sized swimming pool, good selection of restaurants BAD: Parking policy gouges you in the eye then stab you in the liver even if you are booking a room.

Location : ⭐️⭐️⭐️⭐️⭐️ Parking : ⭐️⭐️⭐️ (guest must paid parking per day even though you stayed at the hotel and the parking direction needs improvement because when you get in to the parking lot the attendant will say you can park anywhere however, there is a dedicated parking spot that says 'Sheraton Residence' that you can parked your car and you have to argue with the guard first because he said its for valet service only but the hotel receptionist said you can self park. So please work on that professionalism work culture if you want your customer satisfied and keep coming back) Room: ⭐️⭐️⭐️⭐️ Cleanliness : ⭐️⭐️⭐️⭐️ Receptionist : ⭐️⭐️⭐️⭐️⭐️ (helpful and friendly) Breakfast : ⭐️⭐️⭐️ (so little options for a five stars hotels, especially in Indonesia) Overall I had a good stay in this hotel but it needs several improvements if they want to keep up with other five stars hotel in Surabaya.

Sheraton doesn't care about their customers health or comfort. I booked a non-smoking room… which I assumed would be non-smoking. Ha! When we went to our room the hallway was billowing with cigarette smoke even though there were many signs that said NO SMOKING. Our room, labeled non-smoking, was graciously supplied with dirty ashtrays. We changed room's and floors but was greeted with another wall of stench. Because Sheraton didn't care enough to honor their promise of a clean air room, it seemed to me that everything in the room was filthy. There were actually holes in the sheets, the carpet was disgusting and the drain in the shower gave me the creeps. Don't pretend to be non-smoking when you can't train your employees properly or maintain even the slightest semblance of what you advertise. I can't believe we had to pay for this experience. I had to throw out almost everything that I had in that room because the smell won't wash out. Don't promise amenities and comforts that you refuse to provide. Never another sheraton for our family!

Average at best. Staff is very nice. Hotel is clean but the hotel has been smoked in. Even the non smoking rooms. You can smell it in the air conditioning system. Next time I come to Surabaya I'll stay somewhere else.

Very nice hotel to spend holiday. Have a nice swimming pool. Very friendly room service.

A 5-star hotel as usual, connecting with Tunjungan Plaza complex.

It connect with the most famous mall in Surabaya. Convenience for family.

For now, area around sheraton hotel have under construction but in future, sheraton hotel will integrate with tunjungan plaza complex area.

Went to a seminar in here, nice place, love the helpful staff and the interior.

Always been a very nice place to stay.

Nice hotel but dont have park you must park your car in Tunjungan Plaza mall is annoying sometimes.

The traffic is terrible. Many cars line up for vallet service and block the access to the lobby.

It's of course an nice hotel with international standards but it's getting a bit old and over used. May it's getting time to renovate and upgrade to new and actual style and modernise some parts of the building, rooms and lobby! But it's clean and the friendly staff work's generally very professional. Regards Daniel.

Good place, and warm family in there.

Nice place and fast internet connection. Been here for 3 times.

Nice place to stay. The super fast internet hotel I know in Surabaya. Love this place. But little bit expensive •. •.

Mantap Best Hotel in Surabaya.

The internet connection was superb.

Ok lah ngedukung suasana deadline gawean gw. =-O.