Review of DreamCatcher Unique Retreat Yoga & Spa 3*

I have stayed here 3 times but sadly on the last occasion management and staff really let things down for me. Firstly (minor point) : the manager misunderstood my booking so assumed I was checking out a day before I was scheduled to even though I had paid upfront. Further, they double charged for our restaurant tab at the end — via card payment and also cash payment, which they have not returned to me since arriving back in the UK (4 months ago). Context: I was trying to be nice and asked the restaurant staff if it was better to pay and leave a tip via cash or card. They said cash and thus "cancelled" my card transaction — which then went through when I checked a few days later. I had of course also paid them the cash, including a generous tip. It's unfortunate they decided to keep the money as I will not be returning here again and would advise guests to double check their payments before using the card as there are some dishonest staff members. Further, when paying for our accommodation by card upon arrival (they insist you pay the full balance which is a bit unusual and not how things were done previously), they charged me a fee on top of this which was higher than anything else I had paid in India. I have a Monzo card that gives perfect rates if you pay in the local currency but Dreamcatcher either added on a card fee or opted for us to pay in our home currency which made it more expensive. Again, not perhaps a huge deal but definitely unethical. Again, we didn't have this problem in any of the other places in Palolem that took card payments (Cafe Inn; Zest Cafe) as our card does not incur additional fees unless the merchange specifically adds them. Tim.