Review of Devraj Niwas 3*

Worst experience ever at Forresta. When the bill came, we asked the staff why they charged a GST of 18%. And they simply called the manager. The manager claimed that they were a ‘luxury’ hotel and as per govt. Rules they had every right to charge an 18% GST on the food. When we asked the manager, Mr. Prakash, as to how it was a luxury hotel, the genius had a brilliant reply: “you can see our name, it’s Devraj Luxury Hotels Pvt. Ltd. Therefore, we are a luxury hotel. You can …see the word luxury hotel written on the bill. ” As per the laws, hotels with a room tariff above Rs. 7, 500 can charge an 18% GST. We curiously asked them the room rates. They said that we are sold out for the next few days, so you can come later, when the room is vacant. When we asked them about the room tarrif/ room rack rate brochures, the manager said that he will go and get them. He came back empty-handed and said that they ran out of brochures. The manager, Mr. Prakash was amusingly dumb and couldn’t understand anything. He just continued to blabber that come back in a few days, right now our hotel rooms are all full, and that's why we cannot disclose the rack rate. After about a 30-min argument, he said that “our other guests are waiting, please pay the bill and leave. ” When we said that we wouldn’t pay the extra taxes, Mr Prakash said, “you don’t have a choice. You shouldn’t have come. ” How is it incorrect for me to ask about the bill if I’m unnecessarily paying extra? 100% I’m never visiting Forresta again, and wouldn’t recommend it to anyone either.