Review of Benczur Hotel 3*

Well where can I start on this one. I have never in my life had such a bad experience with hotel and so much so I wanted to come home… For starters staff were really rude and non helpful at all first night there there were constant banging from upstairs down stairs all hours of morning so hardly managed to get any sleep at all so during the day I was in zombie state and did not enjoy doing anything at all. Room was boiling hot even after turning off the radiator. There was still heat in the room later I figured out mini bar fridge was overheating non stop so it was generating tons of heat because of it. There was huge hall under the sink size of large fist with wires sticking out and having 3 year old who likes to put his hands everywhere was really dangerous we raised issue with manager who baisicly flogged me off and did not do anything to help. On top of this bathroom was tiny walls were dirty doors were dirty whole room looked like it's not been decorated for many years. When letting the water out of bath it was coming out of floor drain next to the bath so whole thing was getting flooded. Door to bath room would not close and you had to jam something on bottom in order to brush your teeth or use the toilet which by the way would get you hit by the door every time it decided to open. Bedsheets never got changed while we were there non dud blankets as kids put some food on it while they were eating and 3 year old and 1 year old don't exactly eat with knife and fork and as there was nowhere else for them to eat as room was so tiny they had to eat on the bed. Breakfast don't even get me started who serves ROAR fish at 7am? Sausages were half done and looked like it was out of the tin bread was dry and not fresh as it should be so in the end we started to go out and buy btejfast our self as not even my kids wanted to eat anything from the hotels breakfast. Whole experience was ruined by lack of sleep lack of space and lack of help from any of the staff including the manager every night I would have to go down at least 5 to 6 times to get them to stop people screaming above us and others having party 3 doors down having 2 small kids it was no fun trying to take them to sleep with thus conditions. I do have 1 positive thing to say location of the hotel is great it's a shame it gets let down by so many things or this hotel could of been really good in Hungary so based on this I only give it 1 out of 5 stars.