My shopping stuffs and money was stolen in my room when I stayed in this hotel last May 22, 2017. There was no force entry to my room and no cctv in the whole hotel premises to see who entered my room. We were asked to always return our room key (no card key either) to the front desk when we leave the hotel, the cleaning ladies have a key to each room. Strange thing on that night of the crime, the cleaning lady was in the front desk pretending to be getting some candies in the candy dish while I was in the front desk during that time. She was going around the front desk while I was talking to the reception, as she was on a look out of something if I will be going back to my room or going out. After the crime, the manager said it was my fault that I didn't put my money in the room safe, how about those branded shoes, belts and bags, how can it fit in the safe? She said that the hotel is not responsible for my loss. When I checked in to any hotel, the room is our domain and the hotel has to protect our safety and security while we are checked in. It should be the responsibility of any hotel to protect the interest of their their guests while we are checked in, it is also the responsibility of the hotel to safeguard our belongings too. In this case, it was clearly not what the hotel did. They didn't even bother to accompany me to the nearest Police Station to report the incident. So if you are thinking of booking at this hotel, there are even other better options or you risk of losing your belongings. Better get an insurance for theft to safeguard your stay in this hotel.
Strange thing on that night of the crime, the cleaning lady was in the front desk pretending to be getting some candies in the candy dish while I was in the front desk during that time. She was going around the front desk while I was talking to the reception, as she was on a look out of something if I will be going back to my room or going out.
After the crime, the manager said it was my fault that I didn't put my money in the room safe, how about those branded shoes, belts and bags, how can it fit in the safe? She said that the hotel is not responsible for my loss.
When I checked in to any hotel, the room is our domain and the hotel has to protect our safety and security while we are checked in. It should be the responsibility of any hotel to protect the interest of their their guests while we are checked in, it is also the responsibility of the hotel to safeguard our belongings too. In this case, it was clearly not what the hotel did.
They didn't even bother to accompany me to the nearest Police Station to report the incident.
So if you are thinking of booking at this hotel, there are even other better options or you risk of losing your belongings. Better get an insurance for theft to safeguard your stay in this hotel.