Review of ibis Paris Ornano Montmartre Nord 18ème 3*

I walked in to be confronted by a very abrupt and frankly rude man behind the front desk, failing to say anything about the hotel or Wi-Fi access or even welcome me — I had never received a welcome like that from any Accor property in my life. He also failed to provide a welcome drink as I am a silver rewards member — this is the first time this has happened. The man in the evening politely provided it to me when I asked. It was at this point I asked for a later check out due to a late flight and he offered 4pm after looking at his computer (this is also a benefit of silver rewards and had never been an issue before today). No payment was mentioned at this stage. At 12.50pm I had a lady come into my room and leave straightaway without saying anything. 20 minutes later two people were waiting at by door. One came in saying I had to leave, given his lack of English he called front desk and I spoke to the same man as when I checked in. He said very rudely that you need to 'get out' as you haven't paid. I was very shocked by his tone and real coldness — he really made me feel like a squatter and a criminal. When I came down to checkout I approached him politely however he gave me the coldest look and said to leave. I told him how terrible I thought this was — not even a courtesy call to remind me that it was time to check out. He then started saying how terrible I was in front of other guests. I am really very shocked by the whole situation. The room itself though was clean but small. Wifi was slow and unreliable and the shower had the worst pressure I have experienced in a while. Please note the man in the evening was extremely pleasant and helpful as was the man even later (he was working between the bar and front desk), so I would hate to see the whole team look bad when it was mainly one individual. I know this isn't the Sofitel, however I've come to expect a certain level of service at IBIS and was really horrified by this experience and to be honest a little upset.