Review of Hôtel Sophie Germain 3*

Laurent C.

01/04/2016

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1/10
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Very poor Wi — Fi — No. Improvment. Impossible to work or surf correctly. Direction not concerned about it.
Internet almost does not work. Always very below 1 MB. When you tell them they ask you your room number and nothing happens. Nice technique. An idea of the French service where this type of question is delegate to people who do not have the necessary jurisdiction. A pb of discernment of the direction which has yet invested in a beautiful renovation.
How is this possible today do not understand the importance of Wi — Fi when you're a hotel in Paris?
Adding how on the 4th of January 2016, after defensive response would be responsible management of (or reception) : new test of bandwidth (Speedtest App) in a room "next to rout this time sir": 0, 67 mbps (download) … Very concerned "clairvoyant" management indeed! Sorry for complaining!
(… A few weeks later, after reading the management response to the above (see below) and again taking a room in the hotel naively believing that the situation would have changed. ) And increasingly the direction (or the front desk? ) responds to this comment complaining that I was "contemptuous". If I had read this answer earlier I would have not reserved again here. As the reception made me this time a "closest to the router" place than last time. QED: nothing has been corrected since the last time. My test of bandwidth (speedtest) indicates 0, 67 mbps in receipt. Who is contemptuous? I still: an idea of service good franchouillarde where legitimate dissatisfaction of the customer passes away after the ego of the House.

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