Review of Mercure Avignon Centre Palais des Papes 4*

Landine L. L.

08/26/2018

Respond
4/10
FrançaisEnglish
For a 4 star hotel I find that the service resembles that of a 2 and or 3 stars.
Very well located; the Wi-Fi in the hotel is very efficient;
everything is done on foot; Palace of the Popes; The plurality of restaurants; places for all types of visitors to enjoy the scenery and entertainment on them; I recommend the restaurant "In and Off" and their water carafe mojito or tropical way, you relax there while enjoying the view; Appropriate littery;staff quite welcoming but nothing more.

— The connecting doors are not soundproofed at all; the magnetic pass is made Old you have to do it several times; Very minimalist buffet breakfast; no support to get out of the shower, the feet are immediately in contact with the ground which leaves water at the exit of the shower; Air conditioning ventilation can have insomnia effects for people with light sleep; The hotel service in everything are together does not correspond at all to a 4 star. So know what to expect

A 6-day stay, Room at the 6th (last floor) as a welcome action 2 50 cl Evian water bottles and plastic glasses in a mini fridge that barely gives. (A 4-star hotel)
Upon arrival at the hotel I am told that the 1st breakfast is offered and 15 euros thereafter. What I enjoy the next day: a buffet at will very minimalist and disappointing.
4 days later I get an email for an unpaid bill. Asking for an explanation, this is an error on their part after they have released the invoice; I take the opportunity to ask given the price I pay how come it is that breakfast is not included. And there surprise, the reception tells me that I was wrong and that the breakfast made from this amount and that she never told me that it was not included. And I pass many anecdotes of errors of their shares for the future to be confused as an excuse without however taking action to catch up.

However fortunately the visit of Avignon especially the Palace of the Popes and the Bridge make forget these odd as the hotel is very well located in the center of the city, you have everything nearby. The city of Avignon is really a historic place to visit in the summer as there are countless places to discover, the Couples of lovers you will fall again or more deeply in love. It's all there.
To avoid some restaurants on the place of the clock because in addition to exorbitant prices they are infectious. Pay a lot of attention to the menus displayed before you place (you will find your happiness ☺)

As for the Mercure Hotel at the Palais des Papes expect a level 2 to 3 star service to avoid disappointing high expectations.
I preferred integrated that I was entitled to this level of service to be more positive and enjoy my stay. Ah yes the employees are pretty nice but not level 4 star.