Review of Crowne Plaza Copenhagen Towers, an IHG Hotel 4*

I’ll start out with the good aspects first — the hotel staff was nice and the location was very convenient! It was close to public transportation, a bike rental store, shopping mall, and supermarket. However, I did have a few problems with my stay here. My biggest complaint was the bathroom’s major design flaw. There’s only about 1/3 of a glass wall for the bathtub/shower that is supposed to keep the water in the tub area. Because it is too small, it is almost inevitable for the floor to get wet. Even when I strategically positioned my body and the showerhead, water still got all over the floor. When I say all over the floor, I really mean all over. From the tub to under the sink to behind the toilet; there was water. I had to use two towels to dry the floor and the next day when I showered again, the towels were still not dry from the day before. I’ve traveled to many countries and in my experience, this is hands down the poorest design for a hotel bathroom in a western European country. Two additional issues I had were with the mini fridge. Every morning when I tried to open it, the fridge was locked. When I called the front desk, they were unable to unlock it remotely and had to send a technician every time. This happened three days in a row. Next, the ‘personal use’ space they gave me was only about 15 cubic centimeters. The rest of the mini fridge was filled with generic hotel products like drinks and snacks. I could not even pick them up to move them or read the label without a notice saying I would be charged for consumption – whether I actually consumed something I picked up or not. Lastly, the tissues in my room ran out so I called the front desk and requested more. It took walking down to the front desk, two additional phone calls, and nearly an hour of waiting to finally receive a new box. I had higher expectations for this hotel and they were not met. While nothing went terribly wrong, I did not have a good enough experience to stay here again.