Review of The President 5*

Very bad experience happened to us! 1) we checked in online, when we arrived they said we did not check in, the girl could not even find our booking for some time … after we told we have to wait 1 hour cause we asked room with castle view or if we want to have river view we can check in now. We decided to wait. So as room is ready they will call us. 2) after 1, 5 hours nobody called us and we came back and they gave us a room without castle view with 2 beds, while we booked 1 double bed … we complained and they changed the room for castle view but with construction going on in front of the window… and they claimed that they offered river view to avoid noise… so why didn’t you tell us there is a construction in the first place and made us wait for 1 hour?! It’s what should be told on the first place! When we asked if the know what time the construction is going on normally, the guy said he has no idea… 3) upon check in they also said they need to charge our card for 100€ in case we use any extra services, when we didn’t not agree they said it’s normal practice in all Europe… excuse me? I traveled 40 countries and never had that kind of charge in advance. It’s normally done while check out! We argued and Pavel from the reception told us it’s normal European practice and that it is explained in their web site. We checked and guess what? No, it’s not explained about pre charge of specific amount of money! They only say they have right to charge the first night to guarantee the credit card. But our room was already fully paid! 4) the staff instead of apologizing were quite arrogant and we felt like we were bad costumers, and it’s not them who gave us a very bed service! This is NOT 5* hotel service! It’s a team of kids who have no idea about service! DO NOT recommend!