Review of Hotel InterContinental Cartagena, an IHG Hotel 4*

The hotel was very nice and in a decent location. The pool was great but get there early if you want a good spot. The low rating is due to the service we experienced. The house keeping was okay. We never were given more wash clothes than what were there the first night. The coffee wasn't replenished we had to go to the front desk and ask for more to be sent up. The BIGGEST disappointment was room service. We don't normally use room service when staying in hotels but this time we did and will not be doing it again, at least certainly not at an Intercontinental Hotel. When I called the women on the other line didn't speak English that well, which was difficult because some of the options on the menu are similar sounding. We went back and forth for a while until I was sure she understood what I wanted. Over 30 minutes passed and the food finally came. My wife told me what to order so I didn't know exactly what we had ordered. But when she saw it, she realized it wasn't the right order. Nothing on the plate was what we ordered. Even what it could have been confused with wasn't it. I called back, same women. She put me on "hold" which was actually hanging up. We walked to the front desk where we knew they spoke English. After some time there we thought they finally understood. They tried to tell us that it was only half of the order and the other half was on its way. Reviewing the menu that was not at all the case but whatever we were already tired of arguing about that at this point. More than 30 minutes later the food comes again. Its right finally. The man who brought the food said that we wouldn't be charged for the first incorrect order, fine, but then handed me the bill for the second at full price. Needless to say I was far from impressed. We had waited nearly 2 hours, make multiple phone calls and had to leave our room to get this straightened out and still we were charged full price. The man who brought the food spoke no English so there was no point bring it up to him. It was certainly the most frustrating hotel experience I have ever had.