Review of Diez Hotel Categoría Colombia 4*

I generally try to give businesses the benefit of the doubt when my customer/client experience is suboptimal, and I have never been moved to write a review (about anything) before now. However, my recent stay at the Diez Hotel was just too ridiculous not to share. The bottom line is: stay anywhere else! I had a fabulous experience at Estelar Blue (also in Poblado) if you're looking for a nice calm place with pristine rooms and great food. When I arrived at Diez, I checked in and went to my first room. I walked into to find the bed not made. I called the front desk and said I'd be happy to wait for someone to come make up the room, but they said to come down and switch rooms. Ok, so I went and got a new key to a new room. My second room did not have working overhead lights. I called the front desk again (they were very nice about everything), and they said to come down again and get a new key again. Ok, so on my third trip to the front desk with all my stuff in tow, someone finally offered to help me with my bags, great. I got to my third room, complete with working lights and freshly made bed, hooray! After settling in, I noticed that the toilet paper holder and towel rack in the bathroom were very loose, wobbling and starting to unscrew from the walls. I was hearing lots of noise from the hallway and realized it was because there was a gap in between the wall and the doorframe (I could see through to the hallway from my room), so even though the door locked, the entire door/frame was loose = not secure. The next morning, I felt great and headed to breakfast. The food didn't seem like it was sitting quite right, so I only ate half and went back upstairs to lie down because I suddenly was not feeling well. About a half hour later, I became very ill (vomited multiple times, totally gross, sorry for the graphic detail). I felt better as the day went on and was back to normal by the evening. And if all that wasn't enough, there was NO hot water in the sink or the shower at any point during my 2-night stay! This hotel is decorated well and looks fantastic at first glance, but if you look under the hood, the place appears to be falling apart at the seams. It was incredibly disorganized and is not in any way a 5-star hotel.