Review of The Landmark Mandarin Oriental, Hong Kong 5*

I expected nothing less that perfection from a Mandarin Oriental in Hong Kong… and they STILL managed to well exceed our expectations! We only stayed one night which was literally the worst part of the entire trip… I wish I could stay there forever! Let’s start with the arrival. As soon as the taxi arrived, two doormen rushed over to open our doors and take out our luggage. There are stairs but next to the stairs is a lift so the bellmen took care of the luggage (we never had to deal with our luggage checking in OR checking out). At the arrival 2 front desk reps greeted us and checked us in, offered us tea, escorted us to the room personally, walked us through the room’s functions, then came BACK to the room and gave me a special chocolate cake because she realized the next day was my birthday! This all happened within the first 30 minutes we were there! I booked this with my AMEX Platinum which has a partnership with them through their Fine Hotels and Resorts collection so they honored all the benefits including early check in at noon, late check out at 4pm, $100 spa credit, complimentary Wi-Fi, breakfast for two daily, AND complimentary room upgrade. Speaking of breakfast, we got to choose from their buffet or the Amber restaurant (a 2 Michelin star restaurant! ). The room we got upgraded to was STUNNING and had one of the most beautiful bathrooms ever. It was also well designed and incredibly spacious (there were 3 TVs! ) The closet was huge and it had so many extra amenities in there. Finally, at check out, the team gave me another surprise with a gift of two teas to try when I get home as a thank you! Beyond this they were always so friendly and gracious and genuinely were interested in me and my husband and made us feel right at home without being overbearing — they just a great balance of service. And this was ALL the staff. Doormen, bell staff, front desk concierge, breakfast host, waiters… literally everyone was phenomenal. We really will never stay anywhere else while in Hong Kong! Thank you again to the Landmark Mandarin Oriental team and we can’t wait to visit again soon!