Review of Patagon Backpackers

Caroli V.

02/28/2020

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3/10
EspañolEnglish
Lousy experience, we touched live an episode very particular, we leased the room adjoining the courtyard, where they were BUILDING (machinery, very noisy), How can not have a little bit of consideration and thinking in the passenger wants to rest and not give you notice of this situation?. We had to ask that the last jobs, to which they answered, that they would last more than 3 hours… clearly, we ask the refund of the money that we did not want to be in a place so noisy. WE spent ABOUT 4 HOURS explaining the situation to the managers, that we were delivering the service in optimal conditions, and therefore we wanted to return the money. The owner as a rock star did not appear ever to give the face and give you a solution, the only solution was for us to stay there because we were going to return, or a weight. After discussing a long time with the managers (since they were the visible face and is clearly the rock star of the head was not) they gave us back 50% of the stay because, according to them, they fulfilled all that they promised with booking that was the bed and the stay (something that is UNACCEPTABLE to ACCEPT A BED, WHERE not EVEN you CAN take a break… A SCAM), the true a service that leaves much to be desired both in attention to public as well as in ethics. I have videos of this situation that were sent in to booking so that we make the full refund of the money, they found us a lot of reason, but clearly the owner of this hostel does not have the same reasoning and is the one who gives the last word, since that booking is only an intermediary. To all of this, we cancelled the stay of booking so that we could not leave the comment respective, for this I went to facebook to be able to express to you and tell you like it is this lousy place.

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