Review of Hexagone Apartments by CorporateStays 4*

Pauli Z.

08/01/2018

Respond
1/10
In a year I lived there I never really had a bad experience until the very end, I have to say Geneviève was always nice and willing to help not to mention quick in her replies, I hope she goes and works at a much better property management company because I personally think she would do great anywhere, for those not familiar with the building she was the manager until not long ago. So I had my lease up till July 31st 2018 and because last year I had moved in June 28th 2017 I was confused and thought it ended June 30th 2018, anyway long story short I realized my mistake and ended up paying July of course, but we had moved out already, I let the management know that I wasn’t living there anymore even though the lease was in my name and that I would be a little late to pay the rent of that month because I had made a mistake and didn’t account for that month’s rent, anyway they were accommodating enough to give me more time, I paid before the due date they gave me. Fast forward to the last week of the lease and I go to the condo (that’s still on MY name) to clean up because also I have family in town and I figured it would be nice to let them stay there for a couple of days, and what do I find? Two guys in what’s still my condo, painting and cleaning… I was never notified, not an email, a courtesy text, NOTHING. I emailed management to ask them what happened and how come I wasn’t made aware of anyone going over to the place, that the lease still was under my name. To which I got a very rude and NON apologetic response: well you let us know you moved out so we went in. I was baffled, this was extremely unprofessional not to mention disrespectful, not even a “oh we are very sorry that was an oversight on our part” or just something that sounds like they’re actually admitting to a mistake. What a disappointment honestly. It was a big slap in the face and it just goes to show you that as soon as they’re not making any more money out of you they have no regard for you and they’re not interested in keeping a good relationship with former tenants that were making them 2k a month. Extremely unprofessional.