Review of Holiday Inn Express Toronto Downtown, an IHG Hotel 3*

Stayed on a Monday night in late April. Check-in was great. Friendly people, fast and efficient. The room was fine. Clean and with all the usual things you expect to find in a hotel room. It wasn't anything spectacular but met expectations. There were only a couple of power outlets available (i. E. That were not behind furniture) and we had a laptop, 2 tablets and 2 phones to charge so we had to unplug a couple of lamps to charge everything overnight. We were in a room right next to the elevator but we did not hear any noise from the elevator overnight. Our window on the 9th floor opened all the way, had no screen or anything, was plenty big for an adult to fit through and did not lock. If you have a small child that likes to climb, this may make you nervous! Parking was good. The lot was a little cramped and I wouldn't want to bring a larger vehicle like a pick-up truck or big SUV down there, but it was fine for me in my small SUV. The Wi-Fi was simply unusable, but it’s important to note that the front desk told us they are in the process of upgrading their entire wireless network to faster speeds. I certainly hope so! I did some speed tests. It took me several tries over the course of about 5 minutes just to get the page to load. Once I was able to run the tests, I was getting terrible speeds (averaged 0.8 Mbps download, 0.65 Mbps upload and 850 ms ping). I tried on a MacBook Pro and an iPad and the maximum I saw was 0.95 Mbps download. Hopefully that upgrade happens soon, because for all intents and purposes, this hotel did not have usable Wi-Fi when I stayed. Breakfast was pretty good. There was hot and cold food, coffee, tea, juice, milk, eggs, sausage, bacon and some baked goods. Everything was pretty fresh and was replenished quickly before it was empty. There are 2 small eating areas with tables where the food is, but I would recommend walking across the hall with your food to the other eating area. There are more tables and it was not nearly as crowded as the 2 smaller areas. Overall, it was a decent hotel stay. Get that abysmal, unusable Wi-Fi fixed and it would get you another star in my rating.