Review of Holiday Inn Toronto Downtown Centre, an IHG Hotel 4*

Overall, this was a very nice, clean hotel located in a very convenient spot. Our check in was easy and I loved having our car parked so close. There is a gift shop and spa located in the lobby, and a Starbucks practically in the building. Any staff we encountered was very pleasant and helpful. Our bed was very comfortable. I would stay here again… However… the elevators were horribly inefficient. Frequently we had to wait a few minutes to get an elevator, either because none came down to the lobby or to our floor, or because there were so many other people waiting for the elevators that it took 2-3 cars until we were able to get in one. Our room was comfortable, but it was also small and lacked details you would think would be standard. There was only one hook in the bathroom for towels, so we used the shower door as a towel holder for the second towel. The only place to put your shower items was on the floor, as the only thing in the shower was the soap dish. The counter space in the bathroom is very, very limited, so we rearranged all the towels/wash cloths to have extra space for travel bathroom bags. Considering counter space is limited, there's no soap dish provided which meant soapy water would travel towards our bathroom items. The closet was tight, if you have anything hanging you can't have your luggage located on the stand, you have to bring it out into the room — where there isn't much space to put it. The TV isn't mounted on the wall to save space, it's on the desk by the window. There was a small fridge and a 4 drawer dresser, but no microwave. But again, I would still stay here again next time I'm in Toronto.