Review of Travelodge 2*

I am FINALLY getting around to posting the review I was adamant to write about my terrible experience with this hotel. On the first weekend of November my husband and I were traveling with our friend's three teenagers. We don't have a credit card and I knew from past experience that it was useful to have one when avoiding large deposits. We didn't have much money on hand as we were waiting for a deposit to be made. Knowing the situation was complicated, we decided to phone ahead to make sure it would be possible to use my mom's credit card to book our room. Unfortunately, there was a very new person working the desk and when my mom called to make sure it would all work out she said yes and took her credit card number but when we got there (in the early hours of the morning in the freezing cold) the front desk woman said it would not work without the credit card physically present which was obviously not what she said on the phone, but there was a language barrier as well as the fact that this poor woman was essentially on her own after only 1 month and the person in the back who had been there longer was incredibly rude and unhelpful and basically left the front desk woman out to dry. Long story not so short, even thought the hotel staff were part of the reason the problem was created, they did NOTHING to help and put a woman with a disabled husband and 3 teenagers out in the cold. I understand that there are policies and procedures in place, but there are also ways around them from when need be. Thankfully the Super 8 just around the corner was amazingly helpful and worked out a way to verify that my mother was in fact the cardholder and was in fact happy with us paying for the room with her credit card! Don't bother with the Travelodge on your next stay in Strathmore. When the management won't find a creative way to help some people out after the people working under them have made a mistake, how can they call themselves part of the hospitality industry?