The bf and I, decided to stay here for a 3rd year anniversary. Since all the theme rooms were booked we had to settle for the plain regular executive room. We were ok with that, as it had a king size bed and a Really nice jacuzzi. Got settled in and unpacked a bunch of things, tried to use jacuzzi but it had no power, water pressure, hot water and it had hair in it. Maintenance came, fixed the power issue but couldn't do anything else. The MAIN reason why we got the room was for the jacuzzi and the TV was close enough to it to watch at the same time. They switched us to the large executive suit. It was huge with two TVs that we didn't need. It was late evening at this point, and just settling in AGAIN. Tried the jacuzzi right away. Couldn't see the TV from it, wasn't nearly as nice and WAS DIRTY, but we thought it was just the colour of the tub. We started to see grime on the sides and dirt in the bubbles. Also, some towels were dirty, or at least stained, but was pretty gross. At checkout, we made sure to get the receipt. It was the original price for original room. Later that day, the bf noticed his card was charged for the Large executive room we switched to, which is way more $$. We pay well over $200 for a nice romantic time and nice place for the night, and it wasn't anything close. It was a mess. I'm Extremely unimpressed and dissapointed. Now we have to try and get our money back. Iv had better experiences in $80 a night motels. I'm just so livid. If it wasn't so expensive, I wouldn't be as upset, but especially now, during Covid times, and being a fancier hotel, you'd think the rooms would be immaculately spotless. I will say though, when we called for the issues, they were pretty quick to respond.
Since all the theme rooms were booked we had to settle for the plain regular executive room. We were ok with that, as it had a king size bed and a Really nice jacuzzi. Got settled in and unpacked a bunch of things, tried to use jacuzzi but it had no power, water pressure, hot water and it had hair in it. Maintenance came, fixed the power issue but couldn't do anything else. The MAIN reason why we got the room was for the jacuzzi and the TV was close enough to it to watch at the same time. They switched us to the large executive suit. It was huge with two TVs that we didn't need. It was late evening at this point, and just settling in AGAIN. Tried the jacuzzi right away. Couldn't see the TV from it, wasn't nearly as nice and WAS DIRTY, but we thought it was just the colour of the tub. We started to see grime on the sides and dirt in the bubbles. Also, some towels were dirty, or at least stained, but was pretty gross.
At checkout, we made sure to get the receipt. It was the original price for original room. Later that day, the bf noticed his card was charged for the Large executive room we switched to, which is way more $$.
We pay well over $200 for a nice romantic time and nice place for the night, and it wasn't anything close. It was a mess. I'm Extremely unimpressed and dissapointed. Now we have to try and get our money back. Iv had better experiences in $80 a night motels. I'm just so livid. If it wasn't so expensive, I wouldn't be as upset, but especially now, during Covid times, and being a fancier hotel, you'd think the rooms would be immaculately spotless.
I will say though, when we called for the issues, they were pretty quick to respond.