Review of Ostays Condos - Keynote 4*

Vetro 2 bedroom. Nice room. Clean. Quiet. Bed's were comfortable. Neighbourhood was a bit seedy. Service was mediocre at best. They should stop advertising themselves as a hotel because the service was no where near what even to what a 2-3 star hotel delivers. Based on room alone I would give a 4 star review. Due to the incredibly disappointing service I am giving them a 2 star review. When I booked my room I was led to believe that there would be parking I could book when I checked in. When I checked in I was informed that there was no parking available with the suite I had reserved. When I questioned the young lady at the desk she shrugged and told me to park on the street. When I asked what parking facilities were available nearby she told me she didn't know. When I go to my room there was actually a FAQ card in the room that informed me I could book parking for $25 a night by contacting the registration desk. When I contacted them they told me again that there was not for my suite. I ended up paying to park in a surface lot across the street. While it was affordable, this was not a nice area of town. There is an addiction centre next to the parking lot and I witnessed a few fist fights on the sidewalk in front of it. There is a large homeless community in the immediate area. None of this would have been an issue had I had a parking spot under the building. Instead I had the pleasure of sharing the sidewalk in front of the building with intoxicated and occasionally violent street people. While I sympathize with these individuals' situation they definitely made a person feel unsafe while entering and exiting the building. The other issue I have is the housekeeping fee. It is charged in addition to the room rate. To be clear there was no housekeeping at all while I occupied the room. When you check in you are forced to initial a paper stating that you understand you are expected to remove all the garbage from the unit, load and start the dishwasher and put your towels in the bathtub when you leave or you will be charged extra. This is not hotel service. Ostays delivers very little in the way of hotel services and has a very unresponsive staff. As much as I liked the room I am hesitant to recommend them because of the poor quality of "hotel" service. There was also no dishwasher detergent in the room and I could only find one garbage bag.