The location was great as it was very central to Melbourne and made getting to places very convenient but unfortunately that’s where the praising ends for us.
We checked into our room and it did not look like what the confirmation email said it would. We were led to believe that the room would be an “open plan, kitchenette & combined living/dining with free Wi-Fi”. The free Wi-Fi would have been great if our room could get it. We had to go out into the hall to connect and then once we went back into the room, the Wi-Fi would be out of range. The combined living/dining was a bed with a small round table and one arm chair. When we asked the duty manager where we were meant to dine in our room he avoided the question completely. Like other reviews posted on here, customer service is not one of the hotels assets. We were disappointed in the customer service that we received when we questioned the rooms features to what the description on the website and in the email said as the manager was very dismissive and appeared as though he did not care for our concerns at all. We were told by the manager the room was snug and that if we were staying for longer than a few days than we would want a bigger room but the room would be fine for the amount of time we were staying there. We weren’t asking to be told what type of room we would be fine with, we were asking why the email description did not match the room.
Overall, the hotel was in a convenient location but the customer service and room we received did not live up to a 4.5 star rating.
The combined living/dining was a bed with a small round table and one arm chair. When we asked the duty manager where we were meant to dine in our room he avoided the question completely. Like other reviews posted on here, customer service is not one of the hotels assets. We were disappointed in the customer service that we received when we questioned the rooms features to what the description on the website and in the email said as the manager was very dismissive and appeared as though he did not care for our concerns at all. We were told by the manager the room was snug and that if we were staying for longer than a few days than we would want a bigger room but the room would be fine for the amount of time we were staying there. We weren’t asking to be told what type of room we would be fine with, we were asking why the email description did not match the room. Overall, the hotel was in a convenient location but the customer service and room we received did not live up to a 4.5 star rating.