Corporate Keys - Elm Apartments

Apartment

I recently tried to organise a new set of keys for a third adult residing in an apartment I’m leasing from Corporate Keys — an adult who is listed on the lease and requires access to the building just as much as any other tenant. I am incredibly disappointed to learn that on top of the $140 a day I’m already paying to lease the property, I’m now being asked to pay an additional $242 for a new key. While I understand that the company needs to turn a profit, I’m lost for words at the fact that they can try to sell off a key fob, which I know for a fact only costs a few dollars as I’ve bought and used many in the past, for $140! Plus the $30 charge for a standard door key, something that I can have done for $6 at a local key-cutter (and then hand it over when we vacate the property). So that’s $170 and then there’s another fee of $72 just to action the request? Ridiculous. Absolutely shameful. After receiving this quote, because that’s what it is, I told Corporate Keys that I’d be posting their response for all to view, because what they are doing here is just plain greedy. There is absolutely no need to put hundreds of dollars on top of a service that should ultimately be included when we signed a lease for 3 adults. Hiding hundreds of dollars in fees in the fine print of their terms and conditions is their work-around, because hey, it’s my fault that three adults need three sets of keys. It’s just inappropriate and silly — if not an oversight then just greed.

Freshwater place was a great experience. The location is excellent and the gym and pool made it all great value for money. I highly recommend it to anyone who needs an extended stay in Melbourne.

Really solved a problem for us. The only people with a furnished apartment that wasn't a glorified shoe-box that was available on short notice. The apartment itself was a little beaten up but perfectly serviceable and had enough space for us to not go insane in the four months that we were there. The people that I dealt with were great, but they were let down by their awful robots. The invoicing system is inflexible, the email handler is spammy and annoying, and the website was inaccurate. I highly recommend calling them directly to discuss any customer service issues that you might have.

4 years with you guys has been without problem. All queries and issues handled in a quick and professional manner. On-site management by a third party has not been up to my expectations but any issues were always resolved by Corporate Keys. See you on the next adventure.

Apartment was in a great location. Photos on website were not of the apartment we leased but lay out was the same. If staying longer, more kitchen / cooking equipment would be needed. Response to emails and phone calls could be more timely when making enquiries / bookings. Sasha was terrific when we had an issue with the washing machine.