Review of Treetops Seaview Montville 4*

Very dissapointed! We booked to stay in the starlight cabin for two nights and couldn't even stay in this cabin because it was ant infested! I had rang the resort the morning of check in to confirm everything was underway for us to come up and none of the staff informed me of the ant infestation prior to us coming. When we got there they finally thought to tell us about the ants and offered us another room. We went and had a look at the starlight cabin as this was our first choice and the reason we booked to stay. The room was covered in ants still. We were handed a can of bug spray and told we could change cabins if we wanted but that it was our choice. I am an asthmatic and can't use insect spray so we changed to the other cabin available called ocean drift. This cabin wasn't much better. The toilet door wouldn't close and there were multiple spiders in the room. We weren't secluded as this place promised we would be and could hear crying children in the cabin next door most of the first day. I understand it's a bush retreat but for $340 a night I expected more. My partner and I got a refund for our second night — thank goodness. This place is outdated and needs to be renovated! For $340 a night I expected a king size bed and to stay in the nice, fully functioning, clean cabin of my choice… If I booked the starlight cabin I expect to stay in the starlight cabin. I understand things happen but a little communication or phone call to me as soon as they noticed the ant infestation would've been nice. I did not appreciate being told about this on arrival, we were already there and had limited options. If I'd known this prior to arrival we wouldn't have wasted the $340 on the first night and wouldn't have driven the 2 hours to get to this place.