Absolutely appalling! Discount rate is a load of rubbish as you would never, ever pay over $500 a night in the room we stayed in! Within 3 seconds of walking in, my 2 year old opened the glass door in the kitchen area and was standing on the air conditioning unit right next to the balcony. It could’ve easily been a parents worst nightmare. We relatched the door and found there was no actual lock on it so had to put a clothes airer in front of the door and pull the blinds down so she didn’t do it again. Surely it breaks legal requirements for a property — which I will be looking in to further. She also tripped on the uneven slate floor where the kitchen joins the dining area resulting in a dislocated elbow and a 4 hour hospital visit — not exactly the way you want to spend your day. I would’ve informed reception had there been anyone there or someone answer the phone. From start to finish of our weekend this was the worst place we have ever stayed in! We requested an early check in of between 12 and 1pm which was “noted”, however when we arrived at 1.30 we were told that we’d have to wait until 2pm to retrieve our key from the security box and she had no idea why we had an email to say otherwise. The room was filthy, about 5 years worth of dust on the fire sprinklers in the “master suite” which we couldn’t locate the remote for the light and fan so didn’t have either the whole weekend. Spa didn’t work. Hot water was luke warm with the cold tap turned off. Downlight in en-suite didn’t work. En-suite door didn’t close. Smelt unclean and dusty — set off my 14 year old daughters asthma. Elevators had an awful musky stench. It was supposed to be a special weekend to celebrate my son turning 18, instead it was the worst weekend we have ever experienced staying in a hotel and tried to stay out of it as much as possible! Would not recommend to anyone — especially with small children. It’s unsafe and unkept.
Within 3 seconds of walking in, my 2 year old opened the glass door in the kitchen area and was standing on the air conditioning unit right next to the balcony. It could’ve easily been a parents worst nightmare. We relatched the door and found there was no actual lock on it so had to put a clothes airer in front of the door and pull the blinds down so she didn’t do it again. Surely it breaks legal requirements for a property — which I will be looking in to further.
She also tripped on the uneven slate floor where the kitchen joins the dining area resulting in a dislocated elbow and a 4 hour hospital visit — not exactly the way you want to spend your day.
I would’ve informed reception had there been anyone there or someone answer the phone.
From start to finish of our weekend this was the worst place we have ever stayed in! We requested an early check in of between 12 and 1pm which was “noted”, however when we arrived at 1.30 we were told that we’d have to wait until 2pm to retrieve our key from the security box and she had no idea why we had an email to say otherwise.
The room was filthy, about 5 years worth of dust on the fire sprinklers in the “master suite” which we couldn’t locate the remote for the light and fan so didn’t have either the whole weekend. Spa didn’t work. Hot water was luke warm with the cold tap turned off. Downlight in en-suite didn’t work. En-suite door didn’t close. Smelt unclean and dusty — set off my 14 year old daughters asthma. Elevators had an awful musky stench.
It was supposed to be a special weekend to celebrate my son turning 18, instead it was the worst weekend we have ever experienced staying in a hotel and tried to stay out of it as much as possible!
Would not recommend to anyone — especially with small children. It’s unsafe and unkept.