Review of Oaks Brisbane Casino Tower Suites 4*

The second Most terrible accommodation experience in my entire life. I've been to a lot of countries and hotels ranging from 3 stars to 5 stars and this is my first time into australia, Brisbane And as a supposedly city of tourism, I've expected much more Pros: in city Centre, easy to get to and go from to most of places. Cons: 1. Customer service: I was give one physical key and token chip to access the facilities in the hotel (elevator, main door etc. ) I was supposed to get 2 keys the other one for my wife, after receiving a notification at the reception that if I loose the second key in will pay 300$ I was told that unfortunately it is not there and they will order one soon, on the third day they told me the manager is on vacation is she is only authorized to order a key, bla bla bla after 4 days bla bla it's now the 11th day and still no key. 2. Main hall smells like fried fish all the time 3. The corridor smells 4. General cleanness: stains at the floor, table, curtains, sticky kitchen items (fridge, stove, microwave, water heater, pans etc. ) smelly washing machine and the dryer is full of someone else's hair. 5. Room service / house keeping: don't know what their schedule, and reception is not much of a help, if they spot the don't disturb sign they won't bother showing up again even the next 30 minutes or when they are done from that floor, been 11 days so far and they came only once and did a crappy quick job, caught them twice on the corridor and asked them if their majesty would honor us with their lovely look anytime soon and they reply was simply : not today. We asked the reception for help mutiple times for room service and a how to operate the stove or washing machine or dryer (so we won't screw something up) and all what we got is promises. 6. Noise: though on the 19th floor its difficult hear anything from down the streets, but if your upper neighbor decided to keep the bathroom lights on, it will keep the vacuum fan on along wih it, and if they went to party one day and came back late, forget sleeping that day.