Review of Grand Silverland Hotel & Spa 4*

Anthony T.

01/14/2017

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8/10
From the time we checked in, the staff have been very friendly and helpful, Mai at reception checked us in early as there were rooms available. Mai had an excellent command of English and as the first point of contact, made a very good impression.
I had reserved a no windows room, it was fine as it allowed for a more conducive environment for sleep, however the walls of the room seemed a little thin as you could hear bathroom noises from the room next door and sounds from the corridor. You couldn't hear actual words but rather sounds of activity; wasn't too bad as the room next door was not occupied till the last two days. I would've rated it a five star but for the thinness of the walls.
The daily buffet breakfast menu changed everyday for the five days we were there; except the bacon, sausages and baked beans, breads and freshly cooked eggs. The standard of spoken English amongst service staff other than those at reception wasn't as good as I had expected, but realized that I needed to speak slowly for them to understand me better. Still there were some things that just can't be slowed down to like, "I would like a cup of strong black coffee, no milk or sugar"; invariably I would get a weak cup of drip coffee. I ended up brewing strong drip coffee of my own in the room after breakfast.
Great location, just a block from Ban Thanh Market and lots of restaurants around the area. There's even an area where Malaysian style halal food can be had as there are large numbers of Malaysian muslims visiting; from nasi lemak to roti chennai.