Review of Radisson Colonia Del Sacramento Hotel 4*

UPDATE: 3/5 stars. A few hours after posting this review, the manager called us and personally apologized for the inconveniences we had during our stay. Given that we hadn't checked out yet, he discounted the restaurant item from our bill. He also promised to find out what had happened. He was very friendly and concerned. — — — — — Original review below: 2/5 stars. Serious lack of customer care culture. The room is comfy and clean, the installations are well designed and the view from the pool is beautiful. Regrettably, the good stops there. If you do something besides sleeping at the hotel, you're going to have issues. I went with my wife and we both felt a serious lack of care which was pervasive among a large part of the staff. I am going to illustrate it with three examples. My wife took a 20 minute bath in the indoor pool. When she came out she felt a slight itching in her skin. Given that the water had a strong smell of chlorine, we figured it was that. The itching became stronger but subsided after taking a shower. My wife usually swims in a public pool, so if the bleach was to blame it must have been a lot over the recommended dose. Our fears were confirmed later while dining with a view to the pool. A staff walked by the pool pouring a lot of dry chlorine from a basket without measuring it. And I mean A LOT, with evident disregard for procedure. After that, I figure he repeated the procedure in the in house pool. Total lack of care. While dining, we ordered a soup and it came with a paper in it. But hey, everyone can make a mistake. We returned it and ordered another plate. However, this other plate was horrible to the eye — — like someone had thrown the meal on the dish. And not only that but it lacked 3 out of 6 ingredients. Incredible. Total lack of care. The next morning I asked the waiter to please boil some bottled water I gave him (I needed it for our baby's bottle). He asked me if taking the water from the espresso machine was OK. I told him no, I needed it for my baby, please boil this one. He told me that it was faster taking it out from the espresso machine. I repeated that I needed it for my baby, and asked to please boil the bottled water. He asked me "but, what's the difference? ". Total lack of care.