After emailing The Wire Mill they offered no response? Worth a read guys as it offers a true account of a bank holiday!
Hi, after we’d pre booked our meals with you guys we thought things would be made simple, however on arrival at the arrange time our table wasn’t ready and to be fair it didn’t really seem like you were expecting us at all. The table was eventually arranged and we sat down, our drinks ordered did take a while but we forgave that on the basis it was bank holiday and the sun was in full effect! The food looked great on arrival but didn’t fulfil the expectations, there was a lack of veg/greens and the food itself was cold, the spuds were hard and barely edible and as for the curried parsnip, very random! We had a group of 13 and to be totally honest if half of them hadn’t travelled 3hrs from Nottingham direct to the venue they would not of eaten it but hunger alone consumed the undesirable meal. One of the party was our 86yr old grandma who’d travelled for 3hrs and she ate nothing. The overall experience was shocking, some entertained your puddings and again they were far from luke warm and not justifying the price tag. The young staff on hand tried to deal with the situation and expressed their sincere apologies but strangely there was no manager on site and we were in fact told the manager had booked the day off? Wow bank holiday weekend and the manger had booked the potentially busy day as a holiday! Your staff did give us some discount and removed some meals off the bill which cushioned the blow slightly but if your kitchen had delivered with the food and offered us an experience we’d of gladly paid the original £259 bill. Overall my mothers 60th wasn’t the family meet up and get together we were all hoping it would be, we were let down by your kitchen and regretted our visit that day, we left disappointed and very very hungry! Would love to hear your comments and possibly be given an opportunity to experience a decent hot Sunday roast one day!
Worth a read guys as it offers a true account of a bank holiday! Hi, after we’d pre booked our meals with you guys we thought things would be made simple, however on arrival at the arrange time our table wasn’t ready and to be fair it didn’t really seem like you were expecting us at all.
The table was eventually arranged and we sat down, our drinks ordered did take a while but we forgave that on the basis it was bank holiday and the sun was in full effect! The food looked great on arrival but didn’t fulfil the expectations, there was a lack of veg/greens and the food itself was cold, the spuds were hard and barely edible and as for the curried parsnip, very random! We had a group of 13 and to be totally honest if half of them hadn’t travelled 3hrs from Nottingham direct to the venue they would not of eaten it but hunger alone consumed the undesirable meal. One of the party was our 86yr old grandma who’d travelled for 3hrs and she ate nothing.
The overall experience was shocking, some entertained your puddings and again they were far from luke warm and not justifying the price tag.
The young staff on hand tried to deal with the situation and expressed their sincere apologies but strangely there was no manager on site and we were in fact told the manager had booked the day off?
Wow bank holiday weekend and the manger had booked the potentially busy day as a holiday!
Your staff did give us some discount and removed some meals off the bill which cushioned the blow slightly but if your kitchen had delivered with the food and offered us an experience we’d of gladly paid the original £259 bill.
Overall my mothers 60th wasn’t the family meet up and get together we were all hoping it would be, we were let down by your kitchen and regretted our visit that day, we left disappointed and very very hungry!
Would love to hear your comments and possibly be given an opportunity to experience a
decent hot Sunday roast one day!