Review of Waldorf Astoria Edinburgh - The Caledonian 5*

My family and I were very excited to visit this hotel but unfortunately it was one of the worst 5 stars hotel I have ever visited! First of all we requested a connected room as we are a family with three girls (8years, 5years, 3months) and a nanny instead they give us two rooms next to each other and it was so difficult to go in and out of the room to get my infant stuff from the other room. Secondly, the room we booked was a delaux room but it was so small that you can barely move around and we requested an upgrade but the hotel wasn't able to get us two rooms next to each other. Thirdly, we requested for an extra bed for my 8 years old but the hotel said the extra bed will not fit in the room and didn't offer any other alternative until we insisted then they came to move the furniture so the extra bed would fit in the room but then they said they don't have any extra beds available! After this they sent a sheet and two pillows and my girl slept on the floor in a 5 stars hotel! Fourthly, my girls were so excited to use the pool but the pool was closed for one day! Other things happened during our stay is that there was no turn down service unless requested even though all 5 stars hotels offer this service without requesting it. I called to request and a lady came in a hurry turned down the sheets and changed towels and left without removing the trash and arrange the toilet properly. Lastly, The smell in our room was so bad as if we were sitting in the kitchen cooking food the whole day and it really made me feel sick. I literally can't wait to leave and checkout as our stay at this hotel made me feel so disappointed to the point that I don't want to explore Edinburgh city.