InterContinental London Park Lane, an IHG Hotel

Hotel

What an amazing experience. The room was spacious and very well appointed. Shower and bathroom first class. Great views from the room. Staff were quite remarkable, friendly and professional in every department. Restaurant Theo Randall is well worth a visit. Everything they say it is. Thanks.

Great air conditioner at night. Clean rooms, comfortable beds, pillows okay, but that is an issue with everyone. The air conditioning was super cold, which was a major plus. This fact alone will make us stay at this hotel again. On the other hand, the staff in the lobby needs to take classes on how to be friendly. The help desk has an attitude problem, to the point that it makes you want to lose your manners and turn on them quite nastily. Also, housekeeping needs to be reminded to knock before entering a room, especially at night, we still are pondering why she/housekeeping came in our room one night. Even so, we would recommend this hotel because the a/c worked great.

From time we checked in till we checked out, we had excellent service. We stayed 5 nights at this property. Very nice property, great service. Every staff are great and very honest. Rooms condition are updated. We will definitely stay here.

My husband and I stayed at the Intercontinental for two nights on vacation in London. It's a truly beautiful hotel. We were upgraded to a Superior Room, which included a bit more space. The room was very nice, comfortable, and traditionally decorated. Thank you for a wonderful stay!

A quiet, clean and decent hotel. I got a complimentary upgrade on arrival. Breakfast was served in relatively small space, with no view, but still decent. A few minutes walk from Hyde park corner Tube station, close to major sites along Piccadilly Line. Just above 330 pounds per night. Room not big, typical of European hotel.

It was a pleasant stay in a nice hotel, but there are two things that weren't as perfect as the rest of things in the hotel: 1 — the lightning in the room is bad 2 — the service in the lobby was very very bad, I sat on a dirty table for 25 minutes and no one came to ask me if I need to order or to clean the table, the staff were passing near me as no one was sitting on the table! After 25 minutes one of the waiters came to me "after I called her". This experience ruined my night "I lost the mood to order anything" and it's a bad memory from this hotel. But rather than that, every thing was almost perfect.

Excellent logging. Nice room. Top shelf service. Fine breakfast buffet and cooked food. Both of us were very pleased with our stay.

It is a very good hotel, very high employees. The hotel is located on a very good location next to the Metro m.

-Good location-ample-excellent soundproofing-quality services.

We had a very nice stay. The atmosphere was nice, the excellent doorman was so hospitable and helpful it made going out and returning a pleasure. The room was very nice and the bar and cafe area was a very nice setting. The cocktails were a bit ordinary but the service was engaging and please tell. All in a great hotel experience.

Staff were wonderful, without exception. Building maintained to a very high standard. Suite we stayed in was good and roomy but bathroom second tiniest I have experienced in any hotel.

Excellent location Quiet while being in the center of London. Nice hotel Service OK. Particular Point on the cleanliness of the rooms to be noted. The decoration is very classic and deserves a little more modernism. A shower guard in place of a curtain would be welcome. And independent bedside lights so as not to disturb his spouse.

Located next to Hyde Park, modern hotel with a lounge for professional events, meeting and parties.

The staff at the small care, always smiling and ready to do you service.

Great staff, huge lobby, location is good BUT there is no sauna and steam baths which was very strange and when I asked them, they told me the building was not designed for them. The check in process was lengthy although I am an intercontinental ambassador member. They did however offer me some coffee at the lounge until my room was ready. This is how it is in London, you have to compromise when it comes to hotels.

Very comfortable Hotel. Good service.

This is my favorite hotel when visiting London. The accommodations are excellent and the staff is very friendly and efficient. The location is prime with superb views and adjacent parks for walking. Oh yes a near by resistance is Buckingham Palace!

The history of… Intercontinental London Park Lane. Friendship and good taste always lasts in time Gràcies Marcel.

A warm welcome good service beautiful Rooms.

Very good hotel next to Hyde Park.

Super Luxurious Hotel. Expensive rooms.

This was our second visit to The Intercontinental Hotel for Afternoon Tea. Last time we had the standard Afternoon Tea menu. This time we had the Nordic inspired Christmas Afternoon Tea Which was different but very enjoyable. A very tasty, alternative take on traditional Christmas flavours. The surroundings for the tea room are bright, contemporary and comfortable. The service is professional and prompt with the staff being very knowledgeable about their work. It can easily compete with, and in fact defeat, some of the supposedly more luxurious venues serving Afternoon Tea. Especially when one considers that the standard Afternoon Tea is only £29! Which is amazing value for the standard of quality, comfort and service!

The service provided and the facilities were excellent and at the high standard that was expected. We attended for a meeting and refreshments were kept topped up and staff were always on hand to assist if needed. The only slight downside was needing to drop some 100ft into the congestion charge zone to access the hotel as you still have to pay, but this is hardly their fault.

From check in to check out, the staff were perfect. The facilities are impeccable, the rooms comfortable and the overall vibe is welcoming. A sharp contrast to the poor experience I had at the location in Amsterdam… If you have the option to stay here, I suggest giving their hospitality a try.

Excellent hotel! This hotel is the definition of luxury in London. Larger rooms are gorgeous and service is impeccable. Highly recommend the breakfast. "Jade" who checked us in at the front desk is THE true example of how a hospitality staff should be; efficient and at the clients service. We truly appreciate the extra kindness Jade showed us as it made our visit to London truly memorable.

It was very nice to stay in this hotel. We were going for a short honey moon and they made our staying even better that our expectations, costumer service excellent, especially from a girl at the reception Ms A. Ross. We definitely highly recommend this hotel. Thank you so much!

We had dinner at Theo Randall's restaurant and it was stunning as always! The £35 3 course dinner with prosecco is the deal of the century! All the food was amazing! The staff were great and Theo even signed a book for us! A great experience as always and we'll definitely be back!

InterContinental London Park Lane is a luxury 5-star hotel in London, England. It is located at 1 Hamilton Place on Hyde Park Corner with Park Lane, close to the shopping centre of Knightsbridge and Picadilly. The hotel is operated by the InterContinental Hotels Group as part of the InterContinental chain, and was built in 1974. The hotel underwent a GB£75 million refurbishment in 2007. (1) The building was put on the market in 2012 with an estimate of GB£200 million and sold in 2013 for US$408 million, but remains branded as an Intercontinental hotel, and operated by InterContinental Hotels Group.

Best IHG experience ever! When the hotel learns we are in honeymoon, they prepared this honeymoon cake and sent to our room, which becomes a surprise when we came back later that night. Thank you IHG for making our honeymoon experience perfect!

Nice Hotel The location is great for visiting London. The Italian restaurant is one of the best in London. A discreet and sober luxury.

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. Com Booked a room on there and they had the best rates around… I visited the InterContinental London attended a wedding. The reception by staff was very friendly, the ball room was wonderfully set up for the wedding. The event I was attending with my wife and family lasted all day. The ball room changed purposes multiple times through the day. I've of my family members also stayed over, as the event required a few wardrobe changed we used the room for this. The room was immaculate, well presented and for once in a hotel nothing was damaged. Each time we returned to the room we discovered house keeping had either added fruit as a snack, tidied up and on our final visit they had removed all the quilt toppers and display pillows so my brother in law could easily dive into bed at the end of the night. Finally we had a few drinks at the bar, the staff were again friendly and full of smiles. Our bartender was friendly and engaging. He had a real passion for mixing drinks; he was kind enough to explain the what he was doing, my father in law has a cocktail and he loved it. Not enough good things to say. Oh they allowed early check in and late check out as they knew we were attending the wedding being held there.

All Inter-Continentals are good, so this is a better hotel than most but it's not the best by a long way. New York wouldn't put up with the poor service and signage. Try finding the toilets from the lobby without asking. Indeed, try finding someone to ask or to get you a taxi. I may have been unlucky — the facilities are excellent but when I was there the staff were poor.

We went to Intercontinental for dinner at Theo Randall. Expectations were high as the menu and prices make one assume the service would be impeccable, it was lacking. Attention to the table and meal was not consistent for a restaurant that prices itself like that. Food was good, but unremarkable. There were excellent ones like the calf liver main and the souffle starter, but that was the only 2 out of 12 dishes. Consistency is lacking. Chef was apologetic about two of the dishes that had problems and was gracious enough to remove them off the bill and offered some puddings at no charge but that did not take care of the feeling that we paid too much.

I visited the InterContinental London attended a wedding. The reception by staff was very friendly, the ball room was wonderfully set up for the wedding. The event I was attending with my wife and family lasted all day. The ball room changed purposes multiple times through the day. I've of my family members also stayed over, as the event required a few wardrobe changed we used the room for this. The room was immaculate, well presented and for once in a hotel nothing was damaged. Each time we returned to the room we discovered house keeping had either added fruit as a snack, tidied up and on our final visit they had removed all the quilt toppers and display pillows so my brother in law could easily dive into bed at the end of the night. Finally we had a few drinks at the bar, the staff were again friendly and full of smiles. Our bartender was friendly and engaging. He had a real passion for mixing drinks; he was kind enough to explain the what he was doing, my father in law has a cocktail and he loved it. Not enough good things to say. Oh they allowed early check in and late check out as they knew we were attending the wedding being held there.

Just say it's good! The House in London! Currently lived the best Intercontinental or 2011 in Zhejiang Qiandaohu!

This morning 29/06/2016 08:30am at intercontinental on park lane, I have came to pick up a mother with a disabled child. Was trying to pull over next to entrance. And doorman Lucian hit my car twice pretty hard, not sure was that punch or kick but still little mark left there! even after I have ask him to come closer so I can explain the reason of my visit. He just refused. After When I have parked my car outside of the hotel just to skip another hits from him, I was trying to have explanation of what Lucian have done, he replied "i'm not allowed here" Did not expect this kind of atitude from a 5* hotel chain! Please do something about it! Not acceptable!

A decent 5* hotel on park lane. Nice room — free upgrade for my birthday was a nice touch. Hotel felt a little lacking in facilities (no swimming pool/gym for example) and there was no real lobby area to meet up / sit in. Breakfast staff were poor however — kept getting the order wrong — not what you would expect from a hotel of this standard.

Attended the ballroom function room for a wedding. Very friendly and attentive staff who were happy to accommodate. Place was very glamand clean. Overall, extremely pleased and impressed.

Fantastic hotel with lovely staff. Our Junior suite was stunning and we made the most of the club lounge facilities! The Theo Randall restaurant was amazing — highly recommended!

"Steeped in history, this London hotel was once the site of a royal residence. Now the epitome of contemporary elegance, the hotel is located just steps from Hyde Park and in view of Buckingham Palace. " It's truly impressive, and the location is fabulous.

Very nice one night stay here, service was great and rooms were kept clean (albeit a bit on the small side). Great stay overall.

Excellent hotel that lives up to its international reputation. The Club upgrade is worth the money for afternoon tea, champagne in the evening and breakfast. Brilliant staff, very attentive and friendly.

This is me with six family members live in a 23-hour party in London where beautiful and has a long history and an excellent location, in addition to best or satisfactory service. Just when we had no cash to pay the taxi fee, immediately at the front desk provided us with spare cash and because of our credit card had a problem, they also made cash advances to us.

Good stay. Just a few minor issues such as bins not being emptied and plates and glasses not being cleared. Also guest service took almost 30 mins to come up even after 2 calls. Minor hicups.

Went to the Cookbook Café situated inside the hotel. It was an excellent deal through bookatable. We had a 3 course meal and bottomless pressecco Fantastic food and loads to drink.

I stayed in this hotel for 4 nights in October 2014. This hotel is a reap-off and you are well advised to look for another hotel.
1) I had booked well in advance, My booking was confirmed and acepted. Upon arrival, they did not have the room I had selected and paid for and wanted to offer me a lower type of room!
2) They cheated on the price of the room which we finally agreed on.
3) Room is much below standards for this kind of hotel
4) Food is lousy.

Stayed here for 5 nights during mid June. A complete rip off charging £500+ per night and to top it off we had a dispute. The matter was dealt with very poorly and staff had come across as being clueless and unhelpful. Being a ambassador customer I would have expected better. Will not be using this brand again after the way my complaint was dealt with. Just go across the road to four seasons which is better value for money and there service is top class!

Fantastic hotel. Stayed here with my teen daughter for her 1st trip ever to London. For her it was an unbelievable experience. From the Ferrari's in the forecourt to the way all staff fussed over her. Special mention for the man who runs the show at the door; he is the best. All the other staff, absolutely great.

Magnificent hotel with incredible service. Large rooms as well.

It is always a pleasure to work at this most amazing venue in my professional capacity of award winning, young and modern, wedding and events toastmaster and mc and compere and consultant. I cannot wait to return and help many others. Regards. Jonathan Waterman.

I stayed here a few years ago and wow this is a fantastic restaurant. They have a great clean hotel, with very friendly staff. In the late afternoon, they offer a tea and snack hour with small appetizers and drinks, and it is a great time to relax after a long day of exploring. The hotel has fantastic views of the Wellington Arch, and is just minutes from Buckingham Palace. The tube station is also right outside of the front entrance, and we couldn't have been happier with the location of the hotel. If I ever make it back to London, I will be lucky to get to stay here again.

The InterContinental on Park Lane is a superb luxury hotel. I have had drinks there many times and dinner in the Cookbook Cafe. My steel drum band has also performed there on two occasions; one was a grand Indian wedding and the other was a private party in the conservatory. The staff at this hotel are amongst the most polite and helpful that you will find at any luxury hotel.

Waaaay overpriced, convenient only to the airport, and snooty, inaccessible servers in the lobby bar. Room was luxurious, but I was dumbfounded by my experience. If I want to pay $400/night and be ignored, I'll go to Paris.

As a travel agent: This hotel whisks away your bags as you check in. Everything is posh and tight. You ask for it, you eventually get it. We needed an extra blanket which came to the room in about an hour. I liked the hotel but found it stiff. The dining experience was fine, British food with flare. Rooms were small and it was hard to fit 3 in the room. For this price I did expect a bit more comfort.

The hotel staff are extremely welcoming as soon as you walk through the door. The ground floor has recently been updated with a more contemporary feel. The gym has finally been completed, if you feel so inclined. Excellent restaurant and cafe on site to tempt you. All round good service and a pleasant stay.