Smart City Apartments - City Road

Hotel

My friends booked two apartments here for my Hen Do. The location was good, and the apartments are very big which was great. However… On arriving that morning into London, my friend in charge of the booking missed a call from Smart City Apartments who left an abrupt and urgent sounding voicemail for her to get back to them as soon as possible. She was panicked and for the next half an hour over the apartments was calling them back, but no one picked up. We waiting (wasting precious getting ready time) for over half an hour downstairs. Bearing in mind one of my friends is pregnant, this was NOT ideal. The only time they picked up was when I rang — obviously they had been avoiding my friends number and thought I was someone new. After having to basically re-create the crystal maze around the building we got our keys. The corridors were covered in weird plastic coating, and even though the rooms are large, many things were broken. The bin lids in the bathrooms and kitchen were completely broken (on the floor), tiles in bathrooms broken, the TV aerial was completely broken with wires hanging out…, etc. Etc. Also absolutely no fire safety information whatsoever anywhere — pretty sure that's against the law. Such a shame as good location and big…

My family and I booked an apartment while on holidays. We arrived and the key wasnt there. We called them and they wouldn't be able to get the key to us until 4.30pm. Which would waste our entire day. We ended up cancelling the booking and found a place through airbnb.

The actual getting into the apartment part was confusing. If you book on hotwire make sure to call them for instructions. As there is so office at the actual apartments. Rooms spacious and clean.

Fantastic service and accommodation in a great location! Clean rooms with plenty of space!

Great customer service, fantastic apartments, would visit again!

Dirty, noisy, ill equipped. Beside a massive building site, couldn't open the windows because of noise and dust. Work started at 7.30 in the morning and was so loud that we had to shout to be heard. Emais sent Saturday but no response — phoned on Monday, changed flats but the next one (although less noise) was equally dirty, ill equipped and things didn't work. I have raised all these issues in a feedback email but surprise surprise I have had no contact from Smart City Apartments.

I had a really great stay here. The customer service from the beginning to the end was fantastic. I was thrilled with the apartment, spacious and very well presented. Much nicer then a hotel, I will be booking with you again for my next London trip.

Looooooooooooved it! Stopped here with the Mrs. Hit London on the evening, had a great night out and to come back to a lovely clean, spacious apartment was like a home from home. Would highly recommend this apartment choice! Fab location, cracking night in :-).

We enjoyed every minute of staying at your apartment! High quality service, luxurious modern design, great location, reasonable price — what more could we ask for? Definitely visiting again.

I had a great stay, everything as I expected, easy to book, modern furnishings, spacious and the booking communication with the company was spot on. Location was ideal and I would happily recommend to friends and family. Thanks all.

Nice. Was coming in from York and arrived at King’s Cross, from there it was a very short trip to the apartment. Really pleasing size. Flat was spick and span when we arrived. Would return.

Wouldn’t usually consider an apartment or ‘aparthotel’, but was left pleasantly surprised by my stay with Smart City. Due to work I had to get somewhere to stay in London last minute, and when the hotels were (expectedly) booked or ridiculously overpriced I looked at other options and came across this City Road apartment. Expected it to be drab/dirty, but this wasn’t the case at all. Nice furnishings, airy colourful rooms, clean, all kitchen mod-cons. I’ve never been more glad to be wrong. Would consider staying again any time I travel through London in future.

We were on a budget and I was surprised at the bargain we got booking the apartment months in advance. Thought it could be pretty yuck and was braced for the worst — but I ended up being pleasantly surprised! Clean rooms, lots of space, good location. Would recommend.

Lovely apartment, nice location and great price. Cheaper than a hotel and a lot more spacious.