Review of Lumley Castle Hotel 4*

We had a lovely evening family, but the experience at Lumley castle was short of a 4* experience. We dined in a small room with a large Christmas tree at the top. The room and setting was amazing, but the service and in some cases food choices were shocking. The starter was lovely, as a vegetarian I had two choices which is unusual, both were very nice! I then had one option of risotto with veg. To not have vegetarian gravy it was severely disappointing, in a lot of other 4 & 5* hotels it’s a standard. Other party members of the group asked for Yorkshire puddings for their turkey dinner but were unpleasantly told by one staff member no they don’t come with turkey dinners. Which is acceptable, but there was no going above and beyond experience you get in other hotels. My partner and I stayed at seaham hall earlier in the year, and although there’s a difference in star — not one thing was an issue. We finished our desserts and moved into the bar, which we were told was closing several times and they were keeping it open for us. Which was kind, but almost felt like they were being strained to keep it open. It got to half 5 and we were told it was being closed, we asked if we could be seated in another bar — the staff member was beyond rude in her response. It wasn’t a matter of I will see, it was a rude response which left another sour taste in my mouth. All in all a fabulous family day, however Lumley is certainly no ordinary hotel… it’s a rude hotel. If it wasn’t for our family members who choose the hotel for the hotel rooms and children’s events. I would not choose to step foot in the hotel, nor would I recommend the hotel.