Review of ibis Bristol Centre 3*

I have previously stayed at this hotel on several occasions with family and was always pleased with the service received. However, on this occasion I walked into reception to find that the reception desk had been replaced with a table with laptops on. I found this off putting and a little unclear as to where to go to check in. It also made the reception area look untidy. Check in wasn't as smooth as it could have been as all of the equipment needed was no longer in one place and the guy checking us in had to leave the "reception desk" to create our key cards. Whilst checking in I wanted to make sure that the "Half-Board" Dinner and Breakfast package I had booked was showing on my booking. It was confirmed it was. Later in the evening I came down for dinner and asked where we needed to go (the restaurant area did not look very open) as we had booked dinner. The guy that first spoke to us passed us over to a colleague who then did not know what we were talking about. We were then informed that they did not usually offer that package (despite it being online), they had no chef working that night and there was a limited bar menu as it was the reception staff who had to make the food. I did ask for a refund which was processed quickly — however being informed of this at check-in would have been helpful. Finally at breakfast the following morning — I understood they were busy and understaffed, however the waitress' method of cleaning the tables was questionable, wiping all the mess onto the floor/chairs with such force that it landed on the seat next to me. The rooms however are still of the same, good standard.