Review of Royal Ascot Hotel 4*

I along with my family stayed in this royal ascot hotel for 5 days two weeks ago. This is a hotel with very bad standards. Staff are rude and no eye contact with guests. Almost all staff are busy with their mobile phones and chatting among themselves. No care for guests. The key card for door locks does not work well. This is a very old hotel falling apart with bad standards. Breakfast is a disaster, items running out, dirty tables, crockery cutlery chipped and stained. I requested to meet the general manager to rise my issues but he never made an attempt. I wrote a letter before leaving to the general manager but till date no reply or apology. This alone shows that no one really cares. Dirty water leaking from AC vents on to guest plates while having breakfast is a health hazard. No attention to detail in anything in this hotel. Me and family were very disappointed with this hotel. We will never ever go back there again and will inform others not to book this hotel and make a mistake. Pool staff rude and always on mobile phone or chatting with spa staff next door. Spa staff too always on mobile phones and never make an attempt to sell spa services. Whole hotel language is philipino. No professionalism. I am still waiting to hear from this hotel management an apology for bad standards thus a bad stay during my holidays. I had to go daily 3 times to reception to activate my room door key. Reception staff said this hotel has a serious problem with key cards but management does nothing about it. In my view this hotel must be closed for for sometime and carry out a maintenance, repair the breakfast restaurant and train the staff then get back to business.