Review of Microtel Inn & Suites 2*

This place is a joke. We left our residence because of a domestic violence/stalking situation. Needed somewhere safe for us and our kids. We asked for 2 rooms because we had 3 dogs. When we found out we would have to stay longer then expected we knew we couldnt afford 2 rooms, so sadly we had to get rid of a dog, morning of june 2. I even asked if we would be charged til the 3rd even if we canceled the room and was told no we wouldnt be charged, by Kira. I was then told housekeeping would go in and check it out and Kira would call me around 2pm. She never called. So I went back to the front around 545pm and asked the night shift person if it was checked out, she said no. She then said she noted the account, text and left the room keys with a sticky note asking why it wasnt checked out. So I went back to the front before 1100am on the 3rd asking why it wasnt checked out. Kira's excuse, because they seen my husband and dogs leaving the room around 130pm, when he was at work from 8am til 530pm and his boss even verified it! Then was told the room was trashed. When we only used 1 bed, the TV didnt even work in the room and we used 2 rags and then some dog hair. So she then charged us for the room and took our deposit on the room for an entire day that we didnt even use the room. She then told us because we booked 2 room til the 3rd we had to pay for them even if we didnt use them after she said we wouldn't be charged for the 2nd room if we canceled early. So basically the staff here are a bunch of liars and condescending a**holes that steal money from people trying to escape a violent situation. Well done! I do not recommend this place at all.