Review of Summer Hill Inn & Suites 2*

Tameksio C.

10/07/2017

Respond
1/10
I wouldn't have given any stars but I had to give one. At first glance the hotel is in a great location so I guess my one star will be for that. But the day that I arrive I was told that my room have been cancelled by the site where I reserved it which was a lie. Then I was told that there were no more rooms available but when I showed that the site did not cancel my room one instantly became available by the way the manager said it was the only room. When we got in the room it was filthy from the ice bucket to the bathroom to the desk chair which was raddy and torn. And when I call down to the front desk to inform them of my discovery they told me that they could move me to yet another room on the third floor somehow they acquired another room. We met for 2 hours to go out to dinner with family and Upon Our return I began to get my mom ready for bed and ask you was about to get in she moved the pillow and discovered bed bugs racing across the mattress. I called downstairs and ask for the front desk clerk to come up so that he can see it he told me no so I went downstairs he instructed me that he could give me yet another room on the same floor that I was on a second diss clerk offered to go and check that room with me because he declined and we found yet more bed bugs once we move the mattress. She didn't call the hotel manager who at first was unwilling to refund my money which by the way they had overcharged me they quoted me one price and then charge my card another and I only realized this once they made the refund. He did not want to help me locate another room he said it was not his responsibility he gave me my money back so leave. By this time it was after 11 p. M. My mother is old she has severe arthritis and is on oxygen and I had to leave in the middle of the night with no place to go this is how they treated me. There are a lot of FEMA people living in this hotel who truly had nowhere else to go and this is what they had to deal with they had to stay they were checking in as I was checking out of a hotel that had no more rooms according to the management.

Nightly rates from $61

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