Review of Country Inn & Suites 2*

Tonya C.

09/25/2017

Respond
1/10
NOT clean! First impression of the room walking in, we were taken aback by the moldy smell. Stepped one foot into the room and noticed what appeared to be a blood smear on the bathroom door casing. I went online to look at reviews on the Facebook page where I had "checked in" at the location. Seems the smell and dirty rooms are common. I left and went to purchase sanitizing cleaning wipes. When I returned and MOVED NOTHING, just wiped the bathroom counter that was open, the wipe was immediately DIRTY! This tells me that cleaning staff don't do the simplest of cleaning. I saw bugs alive and crawling, dead bugs, stains on the chair in the room. Decided to walk around and check out the breakfast area and see the set up. We stepped onto the tile portion in front of the serving counters and our feet "stuck" to the floor. Gave them the benefit of the doubt that it would be mopped by morning. NOPE, everyone just kept walking around and it sounding like Velcro with every step. I really wanted to like this location. It is convenient and I travel to Columbia monthly. Breakfast was good and the room was quiet. I would suggest some repairs, FIRE THE CLEANING STAFF and start over because they're not doing their job and train desk staff to be more aware of customer needs. I went to the front desk SEVERAL times and NO ONE was around! Also, get someone in there to fix the AC/ Heating units. They're making people sick with mold! I don't expect a 5 star hotel for the price I paid, but I do want to feel like I can put my belongings on a counter without having to provide my own cleaning supplies and cleaning it myself first. PS, NO ONE likes mystery stains on furniture (and WALLS)! I don't want to guess at how it got there or what it is!