Review of Mills House Charleston, Curio Collection 4*

I tried to like this hotel — I really did. I am forced to up my zero star to 1 because the staff was very upbeat and friendly and it is a nice hotel on the surface. The breakfast is very good (not earth shattering) but good and a good value for hotel breakfasts. Now, peel away the surface and discover the grit underneath. We had made our reservation a full month in advance of our stay. Our flight was delayed coming in to Charleston (unfortunate — but it happens) and when we arrived we were directed to our room (612) = (stay away) on the 1 working elevator. What should have been an easy 1.5 hr. Flight and check in turned into a nightmare. Because we were the last to check in, we were given the adjoining room to a suite with a PULL OUT SOFA BED as our king bed (that I confirmed a month prior). When we tried calling down, our phone was not working either. The manager, Alfonce, indicated how sorry he was and that he would make it right, unfortunately after numerous attempts to contact him and have him rectify our $280 per night bill, he never made good on his promise. Nights 2 and 3 were somewhat better in a different room (I can only imagine some other slob typing the same letter I am now about being the last one to arrive after they gave them room 612) — In any case our new room had drainage issues in bathtub (felt like I was back in my college dorm with my pre-balding roommates and a clogged bathtub) and a non-working in room movie service. Once again, @ $280/night I kind of expected more. I'm totally fine with the $19 Caesar Salad, the buffet breakfast and the desk staff. I just wish Wyndham would have a room that has a bed when they say they will. I don't think it is much to ask at all. I'm done. I also disputed the charge on my credit card — so I can leave it to the big boys to fight in the sandbox to see if I get any green back. The city of Charleston was awesome. Very friendly peole, great food and great vibe. I'll be back, just staying and spending my hotel money elsewhere.