Review of Logan Inn 3*

Don’t be fooled by the older online reviews. Most reviews on Yelp within the last four months are 1 stars, and now you can add my 1-star review to the list! My husband made a reservation six days in advance via the Logan Inn’s website. There was a “Special Request” section, and he added that we were attending to see the band performing that night. He wrote that we’d like to be seated where the band is playing. The reservation listed both his phone number and email. The same day, I posted on their FB page that we were coming to have dinner while seeing the band scheduled, and I asked if the seating for dinner was near the music. No reply. The morning of the reservation, I called to inquire more. I said we had a reservation, but we were primarily coming to see the band. I asked if the seating was near the music. I was offered the tavern, where the music can be seen and heard, or the enclosed area around the tavern where the music can be heard. I said we wanted to see the band, so we’d like to be seated inside the tavern. I was told that she would add that to my reservation. We arrived (4 guests total) only to be seated in the enclosed area with a stone wall in our view. I explained that we had reserved a table in the tavern. We were told those tables were booked, and the girl who answered the phone should not have promised us tavern seating. Okay, but she did! We arrived expecting specific seating. Instead, we were moved to another table where two of our guests could see the band through a opening in the wall, and the other two could not. The request was made on the reservation six days prior and confirmed the morning of. If they were unable to accommodate, they could have called or emailed my husband to let him know. Once seated, we were promised the “best” waiter, and our first round of drinks were free. Much appreciated, but it only got worse. The menu online was different than the menu we were given, including the drinks. I chose a draft beer, and they had “just run out of it”. My husband ordered the crab cake, which was just that — ONE crab cake for $29! Another guest and myself ordered the pan-seared salmon, which we requested be broiled. It wasn’t. It’s no different than ordering meat raw vs. Well done. We were never brought or even offered bread. No salt and pepper on the table! No water refills. My one guest ordered prime rib — I’ve never seen someone shake a table trying to cut so hard through a piece of meat. We weren’t offered dessert, we had to ask for the menu. After dessert, we waited over a half hour to be checked on. I then had to ask for the check. My husband said he was embarrassed that he brought our guests there. As we left, the manager that promised us the world gave me the dirtiest look. My husband and I worked in retail management for almost 40 years combined. We know how to treat people with respect. When you treat a customer like crap, expected a crappy review. Overpriced mediocre food, terrible service and staff. Never again.