citizenM New York Times Square

Hotel

My Dad gave my mom, sister and I a trip to NYC for my mom’s 50th birthday. And we couldn’t have for a better place! We felt so safe and comfortable at all times. The breakfast was Devine and the room view was the Best! The concierges were on Top! We ordered a basket for the girls with NYC stuff and they made it happen. They also had my mom a beautiful set up for my birthday when we arrived. If you need a driver ask the concierges for Moe’s We will be back for sure! 🗽❤️🗽

If you are staying in Seattle, stay at the South Lake Union location. We just stayed at the Pioneer Square location and the staff was rude and condescending at best.

Amazing views, clean room, very friendly and helpful staff.

The customer service model is outrageous, can never get to a real human!

Stayed at the Washing DC Capitol location — excellent! I initially booked because it was close to my destination and had no idea what to expect. Glad I did! Definitely different than your usual run of the mill hotel, so keep in mind its a small room (but with very efficient and comfortable space). Loved the artwork and fun vibes all the way around. Received the best service both at check in and then later in the lounge. Shout out to Jordan, Kayla and Berlin for excellent customer service! I’ll be back for sure.

Thank you so kindly for an amazing stay. Your rooms are absolutely breathtaking. We will definitely be making this a yearly stay. Loved the added unique touches to the room and the hotel it’s self. The room had a very luxurious feel. Even though the rooms look small they have plenty of room. The view is to die for. Worth every penny.

Second time here, right in the middle of all the action, vibrant colors, watching the sea of people below from the balcony. Great location, undoubtedly one of my favorite hotels in NYC just a few steps from Times Square intersection to absorb energy vibes.

Very clean, nice and helpful staff, we plan to go back in June and will be staying here again.

Another amazing trip to play tourist in Times Square for our daughters 15th birthday! The hotel was very clean and the staff was amazing! Everyone is to nice and attentive. We couldn’t have asked for anything more! I couldn’t see the lady’s name tag who checked us in, but she was so clear in all we could do and receive with our stay! We had adjoining rooms and it was quiet, yet in the heart of EVERYTHING! Can’t wait to come back! Thank you!

Astounding service! Best view in NY.

The hotel is just the hippest, wonderful staff, great location and excellent ambiance.

Awesome view. Awesome staff members. Will stay there again.

The awesome location, the rooms equal to the photos, the impeccable cleaning service but who was 100% friendly, efficient and with excellent customer service is the person who met us at the reception and supported us in all our needs his name FRANCISCO. Thank you a thousand for being so efficient in your work and making us spend a nice stay in your workplace. Congratulations!

Excellent staff from check-in to f&b staff, and phenomenal beverages at the R Lounge to housekeeping to check-out. All stellar. Hospitality is the answer.

Lovely hotel. Concierge is very helpful. Checkin guy wasn’t friendly at all. Rooms are very clean and quiet. I liked having a soda machine on our floor. Snack machine would’ve been a plus.

Beautiful atmosphere. Helpful and polite staff.

Great location! 2nd time here and it’s close to everything.

Right in the Heart of all the action. Hotel and rooms are beautiful.

Location location is great.

Agree with all the other similar posts here. Paid in full in January approx. £1000 for a 5 night stay with my teenaged daughter over Easter. I have been contacting the hotel for a refund since March. Responses are delayed and rare and repeated say they are waiting for ‘upper management’ to decide on or approve a refund. I don’t think anyone who had to cancel a stay has received their money back. If this is any indication of the customer service if you stayed at the hotel, then avoid at all costs. The trip will eventually be rebooked but this hotel won’t. They have had enough of my money — do not stay there.

Great hotel, will only stay here when in NYC.

Greg at the reception was very helpful, I would highly recommend.

Tonight is our last night staying here and I honestly couldn't recommend this hotel enough, from the moment we walked in you could literally smell the cleanliness. We were greeted by Sarah and Greg who were so lovely and welcoming. The room was perfect, clean and had everything we needed, especially the bottles of water left every day! I would also like to say Greg was amazing with us, he really did make our stay here what it was. We have travelled alot, especially to the states and have to say Greg has been the nicest person we have ever met. Him alone would make us book this hotel again! So thank you Greg and to the rest of the staff for our amazing stay in New York. We will definitely be back here!

Very good hotel. The quietest thing in a crowded area 3 blocks from Time Square. The bed was very comfortable and the bed was comfortable. We stayed 5 days and we don't have a negative observation. On the contrary.

The bare minimum small European budget hotel in the heart of the bustling Times Square New York Theatre District. Absolutely NO frills! Tiny, But clean room, comfortable bed & a staff, led by Beatrix, stellar. VERY fair, inXpensive actually, rates for Location, Location, Location. Will b a return guest…

Absolutely the the hotel we have stayed in NYC the classic new York style and fantastic staff they were the nicest. Our visit was for my daughters 7th birthday and they all called her princess and wished her a very happy birthday. We plan on staying there again when we return. Everything was so easy to get to from the Mayfair.

I respect hard working people and business owners and try my best not to give bad rating as affects jobs. But this place should get zero or minus stars. I have not seen such a bad hotel in third world countries. Broken furniture, bed bugs, hair in bed, rust on ironing board, clogged toilet. Don't stay here even if it's free. They have sealed the mattress so you can see the bed bugs. But will certainly find next morning.

Needs updating badly, torn and stained carpets. Ceiling dropping and water stained, walls have water damage to name a few things. Front desk guy (Joe) not very kind, maybe it's a New York thing.

Elevator was broken the entire time. Room keys never worked. The bathroom was very dirty. The floor smells like mildew gas and mold. Dirty grimy carpets in the room itself. The wallpaper is peeling off in the room. The ceiling is very dirty. The television was cutting in and out. Also the staff went into our room after requested that they do not.

Old Hotel near Time Square, I think it has never been renovated since they built it. Very small Rooms but in the end it is a good compromise for the convenience to all The amenities and attractions. Close to two theatres with musical performances every night, close to the Metro stop and a 5 minute walk you're in the heart of the Time Square button.

As visiting for a 21st birthday present for my girlfriend, the hotel was in prime location. However, upon arrival there were extra charges and the overall decor of the hotel was dated, a little worn with things breaking and dark. The double room itself was extremely hot with a dirty air conditioning unit that made my partner ill, not much space, but the bed was comfortable and the bathroom was clean. The hotel was of average standard, a little dingy but you get what you pay for. The only reason to revisit would be due to fabulous location and cheap prices.

Quaint and historic, The Mayfair is not a hotel for those expecting a glamorous, ritzy experience. It’s like an old world European apartment building, cozy and friendly. I felt like I was nestled in a Parisian attic. The location is prime for restaurants and theater-goers. The rooms are small but comfortable. On the negative side, the decor is a bit shabby and could use an upgrade. I also killed a roach in the bathroom, but that’s New York for you.

It was a comfy place to sleep, bed and bathroom were clean, and it's walking distance to Time Square and Hell's Kitchen. Room was small with a full sized bed. The a/c worked thank goodness but it was loud. I think the only reason I slept through the noise was because I was drunk. Sitting on the toilet and the wall touches the front of my knees — and I'm only 5 feet tall. The shower door didn't close unless you lift the door up because it's little crooked. The carpets in the entire place is dated, very worn and some spots torn from so much foot traffic.

Only one (small) elevator. Very dated property with older uncomfortable beds/bedding. It will do in a pinch but for an extra $30 a night you should be able to find a place with reasonable amounts more of comfort.

Great location near Broadway and Times Square. Wi-Fi seems to work. Small room. Pleasant staff.

It had really good location if want shop or see show. 8 blocks from bus terminal was easy get there from airports. Room was ok felt not so clean. I think it what expect from room in Manhattan. Staff was friendly. I would recommend hotel.

Tiny rooms, really outdated furnishings and decorations, has a kind of creepy-oldy vibe that can contribute to a sense of claustrophobia and like you just might be in a haunted house, or a horror film… that takes place in a haunted house. If you're accustomed to staying even at middle-tier chain hotels like the Hampton Inn, you'll be unpleasantly surprised. And yet, despite all this, the bed is really comfortable, the pillows are great, and the shower is decent. They have free Wi-Fi, and staff is friendly and seemingly attentive. You could surely do worse.

The location was absolutely good. If you want a super clean and nice hotel, this would not be right one for you as it is an old hotel. The room I stayed was small and our room did not have any view and the window didn't open. The restroom is also too small for my husband but for me it was okay. And the restroom door wasnt closed completely. However, we spent most of our time here outside so the issues above didn't matter that much. We rather enjoyed the location very much! The room was also cleaned well everyday and the staffs were friendly. I would recommend this hotel if you are looking for an affordable hotel in a good location.

Excellent location, very comfortable.

Good location to all the centre of the city but very small room. I Found the Hotel is in dire need of decorating. I found certain staff helpful while others rude. I was very disappointed when my husband left a tip for the staff and he give it to one to give in and the ataff took it upon themselves to have a conversation about us in front of us saying how tude we was that we didn't tip them all when the money was to be split between them all… I wouldn't recommend or visit again!

I love this place. It's always staffed with friendly professionals, always clean, and always fair on price — right in the heart of B-way!

Hotel with good location in the city of New York, is close to the main tourist attractions of the city.

Small Hotel with very small rooms but very central location. To recommend.

Very nice place. Small rooms but I'm not complaining. Great location.

Excellent would say. Perfect location. Very friendly staff. The room and the building very cozy and picturesque. Price chord. The free Wi-Fi is excellent. The rooms and bathrooms are very well equipped. The only thing that would improve would be security.

The hotel is really not that bad. Acceptable for one night thanks to its location. Hotel dated and faded; Small room with no natural light with window overlooking a ripe. Noisy and not very efficient clime.
Positive: They accepted our baggage at 2 days prior to our booking while we were on a trip to Niagara Falls.

Great location, however our room was incredibly small, smaller than other accommodations we had in NYC. About 2 minutes to Times Square which makes it a great hotel if you want to hit any of the Broadway spots. Front desk reception was very pleasant and courteous.

Beautiful and warm hotel. Lack of maintenance and cleaning.

EXCELLENT location, awesome price. Room was very small if you care about that, which I don't. If you're the kind of person who uses words like "dated decor" this place is probably not for you. I would detonated stay here again if I'm ever back in NYC! An awesome plus was that they"ll hold your bags after check out for $2 a bag so you can spend the rest of the day out and about without lugging around your luggage!

Tinest room I’ve ever been in. Wow. I know NYC hotel rooms are small but this takes the cake. One foot around the bed and that’s it… If you’re staying multiple night this will be very cramped. There was a hole in our bathroom ceiling, missing tile, dirty shower. Long black hair on our bed sheet. The decor is creepy. Beds are comfy and staff was okay but I would definitely spend the extra $30-$50 to stay someplace nicer if you’re planning multiple nights. Disappointing for such a good location to all the touristy things in midtown. Expected a lot more. Do yourself a favor and get out the the midtown congestion and stay downtown or uptown.

It is very well located and the room is very nice. One day there was no hot water… At 0 degrees Celsius. Good thing is that this super well located.

Have not invested any dollars years ago in the Hotal.

Fantastic hotel for the price. Rooms were small, but clean. Very friendly staff and unbelievable location. I will 1000% stay here again next time I'm in the city.

Nice hotel for the price. Elevator is very small and slow (like you can only fit 2 people comfortably). Front desk staff was very nice and friendly.

Excellent location a few meters from the theatres and the subway very quiet the rooms are small but comfortable the bathroom impeccable.

Hotel * * *, excellent location and attention.

The Location of the Hotel is Great and the beds are very cosy. You haven't got. A view out of the room. BUT be careful: the reception guys are helpful and friendly… but… We asked them to help us with Transport to JFK and they totally told us the wrong price and Charged us too much money in cash. The driver from the airlink transport told us that we have to pay again.

Not very upscale. Location is prime next to Times Square. Rooms are small, but clean and sufficiently furnished. Bathrooms are clean, although water pressure in the shower was very low. Service was very prompt and friendly. Definitely recommend as a great option for saving a little money over other area hotels for a trip to Manhattan, but if money is no object there will definitely be nicer, more modern options.

Bad Hotel, looks like it falls apart all dirty bathroom smaller than a cellar room is bigger than the turmoil of Big Brother.
The only good thing is the location that deserves a star.

Great location, really liked the attached restaurant/bar, and check in/out went smoothly. Rooms are quite small but good value and the A/C worked fine. Decent bed and pillows but no real view, not expected though. Rooms had "modern" faucets that are the most wasteful fixtures I have ever seen, they probably use 10x the amount of water necessary especially with no aerator.

Very simple room in an older building. Not exactly luxurious but exceptionally well located. Staff are friendly and helpful. I would return here if I need a budget hotel in Manhattan.

Great hotel for the price. Comfortable beds, clean room, the room is a small European style room, but it's a couple blocks from everything in Time Square and Broadway so didn't plan on staying in the room much in this trip anyway. Will stay here again when I come back.

Great location is the kitchen of the attached restaurant. The hotel would need a renovation to the furnishings. Quiet and just a stone's throw from Times Square.

Central, few comforts, room shrivelled and without facing if not in Colombaie.

Hotel very well located, quiet and friendly atmosphere, well the attention of the staff, clean and tidy, missing a simple remodeling and favorably change their image, is centrally located and it is essential for the tourist, it is very convenient to handle in New York.

Room was clean. Hotel had noticeable deferred maintenance. Light bulbs burnt out in the room. Hotel staff was pleasant.

Quiet hotel, more spacious than other places I've stayed in the city for the price, amazing location!

Excellent location. Rooms are small, but served our needs. Very quiet. Easy to get rest in between hitting the town.

Small rooms, broken bathroom doors and showers. Not only did I have to switch rooms because of the broken shower in my first room, but also in the first room the heat was BLASTING and there was no way for me to turn it off, then in the second room there was no heat at all in it was freezing. An absolutely miserable experience.

Attractive price and location, however did not stay after checking in. The rooms are tiny, dirty, outdated and musty. I booked at another hotel across the street and left without a refund.

The service counter lady was very rude. Made us wait until exactly 3 pm to let us check-in even though we saw her "checking to see if the room was ready" for other groups. Upon checkout, there was an extra surcharge that was not explained to us when we checked in. The place is very outdated. The restaurant connected is rated a B by the board of health which made us wonder how clean our room truly was. We had stains on our sheets and our blinds in the bathroom were broken. Overall, very outdated and needs renovation badly.

Good location and price.

I stayed here for 10 days and although small, it was neat, kept clean and the big plus was that you are just around the corner from Time Square. As a lone traveler, I felt safe and secure. The people at the front desk were kind and friendly. No. The place isn't flashy but bed very comfy and that's all you need really. Fabulous location.

This hotel served its purpose. We loved that it is in the middle of the Time Square. We walked there every day and enjoyed the location. It is also near subway station. The hotel is gloomy. The rooms were so small. We are from Texas and are used to big things (at least space to walk). The hotel needs TLC big time! With updates: some dusting/polishing, new carpet, bright lights, it would be an awesome spot to crash. Oh and a new elevator (it was so slow). It's a good thing you are only in the hotel to sleep.

Convenient location near Times Square. Room got a little, don't turn around, a toilet and a shower of good quality, Wai fai with a good signal. Staff refused to take the cash money for accommodation. Room rate in September 2013 ended up with taxes $ 330 per night. Expensive. Near parking 24 dollar minimum for two hours.