Review of Midtown Convention Center Hotel NYC 3*

Allen D.

02/22/2018

Respond
1/10
If you like terrible service, used condoms on your floor, filthy hotel rooms and being told lies by the staff and manager then this is the hotel for you! Our reservation was made 364 days prior to our arrival and I called earlier in the week to verify the reservation, yet upon arrival we were told that they couldn't give us the room we reserved. The reservation for one double room was split into two rooms, which sounds good at first, but the rooms were tiny (practically closets) right against the elevators (which were loud) and they were on different floors. After getting our room keys we went up the elevator. When exiting the elevator there was a very strong smell of marijuana smoke filling the hallway. Once inside the room we were surprised to see stains all through the carpet, paint splattered on everything, and a terrible paint job on the wall. We put down our luggage and then noticed that the curtains were stained and broken, the lamp shades were cracked and stained, the coffee tray had dirt caked in the corners, dust and dirt was in every crevice to be found and the carpet was disgusting. After a nasty poke in the leg, we lifted the mattress and noticed that the bed frames were large, rough cut sheets of plywood. While taking a photo of the bed frames we found a dirty used condom right under the edge of the bed. We called the front desk and they sent up "the watchman. " He casually picked up the condom with a strip of paper and then proceeded to explain that large hotels have it worse and "these people" are so disgusting, and that the hotel couldn't move us out of the room because they were booked for the business convention. We later noticed that although there were two safes in the freestanding wardrobe, neither safe worked. We called the front desk again and the watchman came up to try and fix the safes with no success. He said that he would have someone come and fix it the next morning at 9am but that never happened. For the first two days I would ask at the front desk to speak to the manager but he was never there. Apparently he arrives late and leaves early every day. The last day of my stay would be a shorter day so I resolved to speak to him then. On that day I spoke with him in the afternoon. He said that the card was already charged and that he would be able to call me the next morning to give me credit for one night. He took my name and cellular number and also my business card. He said that he would call at 10am the next morning. Guess what… that didn't happen either. So far I have made five phone calls to speak with the manager, Felix, but he is conveniently unreachable and does not return phone calls.