Review of Stagecoach House Inn 3*

Awful — My family has been staying here for years, loyal customers. We booked a stay for a couple of nights around the holidays last year to visit relatives. Since we are coming from out of state, we had a long drive ahead of us. Due to an unforeseen circumstance with our vehicle, which almost caused a fatal accident, it was rendered unable to drive by a licensed mechanic. After being towed home by AAA, our plans were ruined because no rental car service was available for the next two days due to it being Christmas eve and Christmas day. I immediately called the Stagecoach to explain the situation, only to be met with a condescending tone by one of the owners. It's not like I was fabricating a story, or making an excuse. This was a circumstance that was out of my control and I had nothing to gain by not being able to be with my relatives over the holidays. You would think that, with it being around the holidays, and with us being loyal customers for years, they would show some sympathy. That was not the case by any means, I felt like a child being scolded and how I was lucky, " they didn't take the full amount". I explained how due to it being the time of year that it was, I was unable to rent a car for the next two days. I also explained how my family had been loyal customers there for years, and if they could, just for one time, make an exception to a loyal customer due to an unforeseen circumstance. I explained how the deposit I put down, was a significant amount, and how it could help me repair my car. I also explained how I had recommended them to my friends who were in the area visiting. They refused, I was appalled by how arrogantly I was spoken to. I would understand if this was a national wide chain, with thousands of customers, coming in day in and day out, where it is very hard to establish a personal connection. But this is a small, privately owned, mom and pop operation, in a small, sleepy town. They should be fortunate they have returning clients at all. They think just because they are the only game in town, they can treat their customers with disrespect. It's not like they offer 5 star amenities, it's mediocre at best. During my last visit there, one of the owners, sat down next to me at 7:30 in the morning while I was eating breakfast to expound on her political views, which I did not ask or care to know. This is the last thing I wanted to hear, after just waking up and trying to eat in peace. Don't they know the first rule of business 101 is not to talk about religious or political views with customers? I can understand if the customer wanted to know, or brought it up themselves. I will never, nor will my family, ever go back here again. Some advice for Stagecoach: Never take your customers for granted, and stay humble or be humbled. Then again, what else would you expect from people who actually think Gov. Chris Christie would be a good fit as the next POTUS?!