Review of Holiday Inn Express Cleveland Airport 2*

I was charged a security deposit of $200 per room (which is more than the cost of each room and I had multiple) and they never told me that this would be happening. It overdrew my account and I went to ask what these extra charges were to the person at the front desk. The GM, I believe his name was Raj, happened to be working that day. He blamed me for not knowing and said I should have “read the fine print. ” He refused to give me a receipt for the amount of the security deposit, the receipt only included the initial price of the rooms. This was his exact quote “We used to tell people about the deposit, but they would get mad. ” This place is extremely shady and the owner has no respect whatsoever. He responds to all of his bad reviews on Google and basically argues with the customer. He responded to my review and called me ignorant for not knowing about the security deposit and blamed me again. Any reputable business would just say “sorry you had that experience, we hope your next stay is better. ” But this man knows nothing about respecting customers. I have stayed in numerous hotels across the country traveling for business and have never had a hotel not tell me about a deposit if it was required. They said the deposit would take 7-10 days to go back into my account. If I was in a worse financial situation, those security deposits could have kept me from traveling home because I was there from out of state. If I could give zero stars, I would. I don’t leave reviews about many places but this was the worst hotel experience I’ve ever had. Buying a tent would be a better option if you need somewhere to stay.