Review of Cobblestone Inn & Suites - Hartington 2*

Had a situation happen with a dental retainer at this hotel. During my stay — it disappeared. I kindly asked the front desk what may have happened while I was out, and they said they didn’t know. Being a dental hygienist, I wouldn’t just leave it anywhere, misplace it, or lose it. They aren’t cheap. Anyway I left for about 6 hours, came back and my room had been cleaned and it was missing. I think it may have been accidentally knocked off and thrown away (clear and made of a type of plastic — I can understand). They were of no help when I asked them to foot the bill of this situation saying it was “lost” or left. I had stayed there on a Friday night. Saturday morning I had it by my nightstand, I come back Saturday afternoon and it’s gone. So I stayed that night INTO THE NEXT morning (checking out on Sunday). I called the manager 3 times, when she was suppose to call me back. Then the district manager (or someone) called me, only to let me know nothing will be done probably. He supposedly submitted some claim and said I’d hear back in a few weeks. Never did not surprised to be honest. I called again and the manager was out, just wanting to check on the claim. Never heard yet again. Such a longer story to this — but the fact of the matter is, horrible customer service, super rude when it came to me being blatantly honest about it, and asking them to pay for this item (around $300.00). Idk why someone would go through all that trouble only to lie about losing something like that. I wouldn’t stay here again for the simple fact of me feeling like I wasn’t a customer but more of a nuisance. Hope anyone who stays has a better experience.