Embassy Suites Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hotel

Great time and experience Great location Great service Happy hour its cool! Thanks all the staff Rooms very clean!

Today, I was sitting enjoying a drink and some ignorant people. Threw syrup from a balcony onto me and a few other guests. Security had us fill out a report but said hilton is not responsible. That's not fair. All we got was I'm sorry.

Great experience! Everything was amazing including the free made to order breakfast!

Room was not fully clean upon checkin. Dusty tables, dirty toilet and bathroom. Carpets not swept. Requested for room to be cleaned again and it was a quick job, room still not fully clean. Staff friendly and understanding. Good location.

Super staff, super attendance, nice breakfast, a very good bar and restaurant, all in all a good management, worth visiting again and again.

Location, views and nice rooms.

Love the view from my king suite, would recommend 👌

Love it here. Most definitely would recommend.

Very nice rooms that were clean and comfortable. All staff we encountered were amazing! We couldn't believe the reception every night and the free beverages! The breakfast (again, free), was amazing with lots of choices. Walking distance to many attractions, including Navy Pier. I will absolutely be choosing this hotel again when I return to the area! I highly recommend it!

Good food, nice location. Walkable to downtown and shopping.

Your bartender Donald Cervenka, let's just say he's worse than Donald Trump. He loves go put people with Speech Impediments down. He's a horrible person with horrible people skills. It wouldn't surprise me if he feels that people with Disabilities are beneath him!

The Hotel is amazing. A must stay.

Is great place to stay great staff beautiful view.

Enjoyed my stay, from the welcome reception to the made to order breakfast in the morning, great location conveniently located.

Breakfast was very delicious, sauna (my husband loves it. Room is very spacious, centrally located, friendly staff. Will come back again.

The staff are excellent! Great breakfast and happy hour. Some of the rooms have views of the lake and surrounding skyscrapers. Within walking distance of Navy Pier, Billy Goat Tavern and loads of other attractions. They have there own live herb walls growing. They use the fresh herbs in their restaurant and cocktails.

Excellent location, friendly people, and comfortable rooms.

Great place great location!

I was happy upon check in but in our bedroom there was an awful clanking sound 24/7 like heavy boots in a dryer over and over. I slept zilch zero nada and very disappointed! Room 1301 is to be avoided next to elevators so I am assuming something to do with the shaft. Not sure but it was horrible.

Had a nice experience. Every one was very helpful.

Had an amazing stay❤️ my housekeeper set out my dress for me after cleaning our room. Absolutely stunning place to stay ❤️

They are strict on covid rules. Must have mask on in the building or when out of your room. Breakfast is well packaged and sealed for pickup only. Indoor pools, restaurant and fitness centers etc, closed!

Nice staff great location.

Nice suites. Clean rooms. Pretty nice view as well. Close to everything.

Sanitized & clean roons. Courteous staff.

Beautiful, elegant and highly recommended.

Beautiful lake view great breakfast.

Night Supervisor Christine is super friendly goes above and beyond and has the most inviting personality. First time in Chicago for work of course I was lost and frustrated when I arrived at the hotel. Her friendliness was exactly what I needed at that point. Housekeeping did an amazing job cleaning and made sure I had fresh linens and towels. I am very impressed with this place.

Great hotel, people, and location. Never disappoints.

We go to this hotel with our grown kids now every year. Great location. And wonderful hotel staff.

I can’t say enough positive things about this hotel. Staff are so kind and helpful, especially Doosur, Christian, and Diana. We came to celebrate a birthday and they really made it something we will never forget! Every staff member we encountered from the front desk to security was amazing. We’ve celebrated many things here, and look forward to coming back for another “staycation” in the summer!

Excellent Customer Service. Will stay again.

Great hotel and lots of awesome perks!

We just got home from a 6 night stay at this hotel. First I want to say the staff is very friendly. Francesco and Dwayne the bell hops were wonderful. Always smiling, friendly and making our kids laugh. The union maintenance man was also very helpful and nice. However, the hotel is VERY short staffed and the staff they have is over worked. Things run VERY slow in this hotel. We arrived Saturday early morning to attend the Magnificent Mile Lighted parade. We checked our baggage until our room was ready. Our room was ready at 2:30pm. We called for our bags at that time. It took 2 more calls to get our bags which finally came at 4:45pm. We got our "cold" clothes from our bags, dressed the kids warm and headed to the parade. Which we couldn't see b/c we had gotten there so late due to not getting our bags. 4 of 6 mornings the "Free breakfast" was out of milk. Having kids, milk is important part of our breakfast. Leaving me to have to leave the hotel to get some. We ordered room service multiple times during our stay. It took an average of 20 minutes to even get through to room service. Multiple times they didn't even call us back for our order when they said they would. The last night there they got our order wrong after waiting 45 minutes for it. I then had to wait another 25 minutes for the correct order (grilled cheese). The final straw was when we noticed our room was getting hotter and hotter by the day. There was a motor problem with our heating unit.

Kids always enjoy a trip to the Embassy. Great location. Family friendly.

Loved this hotel, this was our second stay. Very close to everything great in Chicago and a managers reception in the afternoon. Made to order breakfast and very comfortable rooms. The employees are excellent. Highly recommend!

Amazing staff! Very impressed from check in to check out. Even when the pool had to be closed, Micah helped us find another pool for the kids to still be able to swim. He made sure he gave us his full attention and that we were happy guests! Bartenders for social hour were prompt, friendly and so nice! Breakfast… the omelette station was amazing! How do they keep up?!?! We will be back for sure!

This place was great, and everyone was friendly and the suite was clean and comfortable and we were treated like royalty and I recommend it to anyone!

Fantastic and enjoyed every moment. Sukoon at the receiption was best.

Convenient location from museums and shops. Easy to navigate. Great parking.

Very helpful friendly staff, free restaurant grade buffet breakfast everyday, $5 "brunch drinks from 11:00-12:30, 5:30-7:30 happy hour drinks, swimming pool, AMC East River 21/bowling alley right next door, and a great bar and grill style restaurant at the ground floor which I highly recommend!

Excellent staff!
Great location and atmosphere.

Great location! Friendly staff. Our family loves it!

Manager Timothy Myers made What was supposed to be a truly sweet moment, just the opposite! The fact that I am having to write this is ridiculous in itself! I have never Ever in my life been asked to show and leave my ID at the front desk in order to use … a Sharpie! We are talking about a Marker! — how ridiculous is this! Not only once but he told me three times, I mean he had my name and room number and we are Hilton Diamond members!
I asked for it to write on …a cardboard for my sister who is running the Chicago Marathon for the first time! And its not the ID situation its the way he handled it! He made me feel like I was going to steal from the hotel! I spend most of my time traveling and staying in many hotels and I Have NEVER EVER FELT discriminated against but today I totally did! And then When I asked him for his supervisor he told me he was it and then took a fake phone call! So sad!
Hilton Hotels & Resorts and Embassy Suites by Hilton should be “proud” to have employees like him… Rasha Mahmoud Shehata Update — Britney from Room Service was an angel! After she saw me upset about this, she brought me a Sharpie (I know this might not mean a lot to everyone but I have seen my sister sacrifice a lot, train and work her butt off for this, I am so proud of her and I just wanted to make it known) @ Karla Montijo you deserve this and more! And Thanks Britney!

If anybody is trying to find good deals on hotels visit HoteIBully. Com booked a hotel on there and they had the best rates anywhere! Beautiful spacious comfortable rooms. Delicious breakfast! Excellent customer service. Would definitely use this hotel again! I highly recommend this hotel you won't be disappointed.

Great location. Convenient to everything. Very busy while I was there. Staff was awesome. Room was clean & view was great. Breakfast was good but a little crowded. Highly recommend this location if you are coming to Chicago.

Great location, very good breakfasts, & extremely friendly & helpful staff @ all levels (except for one evening janitor dude). Parking with in & out privileges @ a very good rate for chicago. Parking pass didn't work on day of checkout, but issue resolved & only a minor inconvenience. Elevator crushed my hand when holding door open for more peeps, so that wasn't cool. Doors should reopen if encountering something, not continue to close & crush… please fix. Awesome happy hour with free snacks & drinks (both adult & kid). I would definitely stay again.

Beautiful spacious comfortable rooms. Delicious breakfast! Excellent customer service. Would definitely use this hotel again! I highly recommend this hotel you won't be disappointed.

Everything is at a good level as it should be in such a hotel, cook delicious, do not hesitate to ask and ask to fix if something does not suit you. The cost, of course, is noticeably higher than the moderate.

Great breakfast and happy hour. Chefs were great and bartender was excellent. Check in was super easy with Dinah. Texts about concerns were nice but Barbara and Tim did not seem to take comments about room not cool enough seriously. Oh well. I will stay again as good outweighs the bad.

My stay at the Embassy Suites Chicago Downtown Magnificent Mile was truly magnificent! The staff was extremely friendly and helpful; the room was spacious and clean and had extraordinary views of Downtown; and the made-to-order breakfast was delicious. What more could anyone want in a home away from home? Oh, and I cannot forget to mention the shower and the comfortable bed. I greatly enjoyed my stay. This trip was for business, but I hope my next visit to Embassy Suites will be for pleasure.

Great hotel! All the people were super nice! The wine was terrible.

Very nice place, the Sky lobby is very impressive, especially in the evenings.
Staff were very helpful
The rooms are spacious, bright and modern.
Great cleaning.

Had a nice overnight stay recent at this property. It's a really nice building, in a great location, just off the Magnificent Mile. Great spot for families, with a grocery store across the street, bowling alley, and movie theater. The rooms are a good size with a nice size sitting area in the front room. Love the breakfast and happy hour. Highly recommend this property.

Great location. Close to everything we wanted to see and do. We had a beautiful corner room with a view of the lake. Clean and great welcome snacks. The evening social was a great way to meet fellow travelers and learn about things to do that you might have missed. Breakfast was delicious but you definitely want to try and get there early as it can be really busy. Overall the service was top notch, everyone was respectful and went out of their way to be helpful. Looking forward to my next trip to Chicago.

Very friendly staff! Micah at the front desk got us set up right away. Clean rooms. Good breakfast. Would like to see some time for adults only at the pool. Loaded with kids from open to close, which isn't necessarily bad, but some adult only time would be good.

If anyone is looking for great deals on hotels go to HotelRaven. Com Booked a room on there and they had the best rates around… It's always a great experience staying at the Embassy Suites. The complimentary breakfast and evening snacks with drinks is always appreciated. They have a great selection. The rooms are spacious and the beds are comfortable. And one thing that you may not think about is that the elevators are fast and there are four of them, so you don't have to wait but a moment.

Great hotel, perfect location — about a block from the Magnificent Mile where you can shop till you drop! The reception and hotel staff are amazing. The check in feature on the app is superb — you can pick your own room and use your smartphone as the room key. This hotel gets 4 stars for two reasons: (1) parking is horrible and ridiculously priced; (2) every time I entered the elevator area, I was accosted by a Hilton Ambassador shoving Hilton Grand Vacation specials down my throat. Now I have to admit, I did purchase one of the offers; would've been nice to have had my profile flagged or something as I had to politely tell the other Ambassadors I was no longer interested every time I was encountered (appropriately 5 times during a 1 night stay).

Our experience here was fabulous! The staff was exceptional! Dinah was a helpful friendly face throughout our stay here. Our room was spiffy clean, and the breakfast was amazing! We only attended one evening reception, because we were exhausted! I would recommend this for your Chicago trip!

Nice Hilton experience, good view of the city in glass elevators. The main negative was the busy nature, especially at breakfast. Over 200+ are down at the free breakfast, which can probably only accomodate 100 people. Long lines, not a lot of seating — the seating area needs to be expanded and the lines made more efficient (great breakfast though). Paid dinners were also very busy. Elevators were very busy. On average I had to wait 2 minutes for an elevator to be able to service me and they were always in heavy use.

Our family stayed during St. Patrick's Day weekend. Excellent location to see the sites. Easy to access all tourist attractions. Rooms are spacious and well equipped. The made-to-order breakfast was delicious and have lots of choices. The evening social was good as well. The view from our room was great because we could watch them turn the river green. The staff was very friendly and accommodating.

Disappointed — we always choose an Embassy Suites as we have 3 kids. We love the space it provides as well as the benefits of breakfast and happy hour. We have stayed at so many Embassy Suites in places like AL, IN, GA, FL, and in the suburbs of Chgo and we were SO very disappointed to see how the one near in downtown Chgo compared. The happy hour was Pringles with a dip. Others have had a variety of 2-3 options to choose from. There was barely any seating for the guests and it was tight quarters. Others have called to see how our stay was and if we needed anything within hours of checking. We did it get that courtesy here. The rooms were clean but in need of repairs. Rust around the drains and piping and clearly in need of repairs. Location was great. Close to MI Ave and Navy Pier. Great views. Hotel was under renovation. No hotel parking but they did validate. Parking was atrocious. We entered — took a ticket for $46 parking and drive around for 1/2 hour until we finally took a small car spot with my small SUV out of desperation. We certainly were not leaving after taking a ticket with no cashier at the exit. However, for future, they did offer valet for $2? more. We asked for late check out and were denied but they offered to keep our luggage. Sorry — we would not stay here again with so many other options for equivalent pricing. If this were my first Embassy Suites stay, it would be my last!

It's always a great experience staying at the Embassy Suites. The complimentary breakfast and evening snacks with drinks is always appreciated. They have a great selection. The rooms are spacious and the beds are comfortable. And one thing that you may not think about is that the elevators are fast and there are four of them, so you don't have to wait but a moment.

After calling twice about a serious concern of BED BUG bites, and not receiving a call until the following day, I will not be revisiting this so called 4.5 star. Staying at a respected hotel and paying over $200 for a night, this was never something I thought I'd have to worry about. I'm disappointed that not a single person tried to make it right. You should be grateful this was brought to your attention. After chatting with a few others that went out with my fiancee and I, there was another concern of bed bugs on a completely different floor. Absolutely DISGUSTING! Thanks for a $220 night that left us both with bites on our bodies for a week.

I've stayed here three times and will continue to do so in the future. The staff is very friendly and gave our family a bag of chips, candy and the like when we checked in. We stayed in a corner room for no extra charge, there were spectacular views of the lake and the Loop. As the name suggests, this is an all-suite hotel. Our room fit 5 comfortably and was modern and very clean. Free breakfast is served each morning in the beautiful atrium lobby. To cap it off, there's 4 high-speed, full-glass elevators accessing the rooms. What's not to like?

Good location. Comfortable rooms and delicious breakfast.

Very good service. I like that they have free food at night in the lobby. The rooms were very nice as well. It was generally quiet in our room and a great selection of TV channels. The staff always helped us out when we needed it like if we needed direction or where the best pizza place around is. If we needed an extra blanket they would come to our room and give it to us without a problem. It was always nice to see that they would often change the sheets and towels in our room too. It was really one of the best hotels I've ever stayed in.

If anyone is looking for great deals on hotels go to HotelRaven. Com Booked a room on there and they had the best rates around… This is the best hotel ever! You walk in, past the friendly concierge, and take the shuttle elevators to the lobby where check-in is. The staff are all very friendly. In the middle of the large hotel is an atrium where breakfast and fountains are. The elevators to the room balconies are super fast, and they are glass-backed for amazing views. The hotel rooms are very spacious and modern. We got one on the corner of the building so we could see the lake when the sun rose. Beds were super comfortable. This is an amazing hotel, I totally recommend it!

Great hotel with nice big rooms and good views. Lots of kids there but they were all polite and we slept really well. Great buffet breakfast with friendly people. Cocktail hour was a nice perk but nothing too special. Desk staff was very helpful but check in process was slow.

I really like the hotel. The people who worked there were very nice. And I also like the fact that had a free breakfast and free drinks at night. The only thing that they need to work on is the elevator specially in the weekend. A lot of people were frustrated that most of them had to go down from 12th floor using the stairs. My friend and I had to carry our luggage to go down using the stair. We had been waiting for 25 minutes and all of the elevator by the time it get to us. But over all I still like the hotel and if I go to Chicago again I definitely would love to stay there again. Thank you.

Excellent hotel, spacious room, great breakfast.

We had stayed at the other Embassy Suites and thought we would give this one a try. This location seems a little nicer and more updated than the other. We booked a corner room with nice views and it was out of the way. However, the walls seemed pretty thin because we could hear people talking most of the time. I personally would pass on the breakfast as it was too crowded and not worth the wait. The location is great for this hotel as well. We liked this hotel, but love some of the others Chicago has to offer.

Good location. Lobby is really spacious, open and nice with a water feature. Needs more staff on the reception desk as there's always a queue. Rooms are really good, really quiet and well provisioned with a microwave, three sinks and a fridge. Will definitely stay here again.

Six of us stayed there for our annual girls’ weekend and we are not easy to please. The rooms were comfortable, spacious and the view of Lake Michigan was terrific. The service was top notch. A special thank you to Renee at the front desk who sent us a nice note with a bottle of wine and a plate of cheese. The location was excellent too. We would all highly recommend this hotel.

Expectacular view and very good reception.

Out of the ordinary, never seen so far. And extraordinary.

The location is excellent. It is within walking distance to shops on Michigan Avenue and Millennium Park area. The staff were extremely friendly and the rooms were very clean. They have a great happy hour where you get 4 free drinks each night from 5 to 7pm and they have snacks out. They lost a star because they have satellite tv… which means when it's too windy or raining then you can't get any TV. Considering thus is Chicago and they are right by the river, that doesn't seem very smart.

Excellent location with great amenities! I have stayed at both Downtown Embassy Suite locations, and I have had a pleasant experience at both. The Magnificent Mile location seems to be older, but my room was still very clean. No complaints! High Floor, Lake View Suite.

We stayed in room 1015. It was exceptionally quiet. We thoroughly enjoyed breakfast. Parking is confusing at first, but once you locate the Embassy entrance coming and going is easy. The pool was nice as well. The staff at the desk was helpful and friendly. We will stay here again. I would have preferred more water pressure in the shower, but it would not keep me from staying here. The pull out bed was comfortable for our son. We also loved the extra sink in the bedroom.

Nice stay, really close to some of the best parts of Chicago. I stayed for business but it would be great for families too. Included breakfast was a good way to start the day but follow the staff's advice and go earlier. It gets busy. Only complaint, the walls seem a bit thin. Didn't bother me too much except for the baby crying next door in the middle of the night. Even still, very pleased with the stay.

I was here for an event. It was a nice place for an event. We never ran out of water, the kept the jugs full. Event went an hour past schedule and they didn't seem to complain. The room did get a little hot at the end, though.

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. Com Booked a room on there and they had the best rates around… This is the best hotel ever! You walk in, past the friendly concierge, and take the elevators to the lobby where check-in is. The staff are all very friendly. In the middle of the large hotel is an atrium where breakfast and fountains are. The elevators to the room balconies are super fast, and they are glass-backed for amazing views. The hotel rooms are very spacious and modern. We got one on the corner of the building so we could see the lake when the sun rose. Beds were super comfortable. This is an amazing hotel, I totally recommend it!

Spacious rooms, elegant "Sky lobby" open to higher level balconies on the room levels. Busy at breakfast time, although the many options are nice to have. A few free drinks every night between 530 and 730 makes for a jumpstart top the evening. A nice place to stay.

The best part was the front desk service, a young man who checked us in. He was friendly & gave great suggestions for touring the city several different times. There was one person with the kitchen whom I didn't understand; she did not have an American accent; who appeared to be impatient or frustrated. The rooms were clean & comfortable. The breakfast food was excellent especially the bisquits & gravy.

This is the best hotel ever! You walk in, past the friendly concierge, and take the elevators to the lobby where check-in is. The staff are all very friendly. In the middle of the large hotel is an atrium where breakfast and fountains are. The elevators to the room balconies are super fast, and they are glass-backed for amazing views. The hotel rooms are very spacious and modern. We got one on the corner of the building so we could see the lake when the sun rose. Beds were super comfortable. This is an amazing hotel, I totally recommend it!

Amazing experience for our family! The suites are perfect for a family of five but what puts it over the top is the outstanding breakfast which has so many options that I was surprised it was included in the cost! Normally other chains provide bagels and cereal and oatmeal but here they have made to order eggs and omelettes and top notch service. The staff kept everything tidy and were so pleasant! And outside of a super generous breakfast there is an over cemeteries managers hour with snacks juice and wine. People love free stuff so I don't always love how greedy people get but again — the hotel definitely woo's us with service and freebies. :)

Recommended for: Large families (4+) that want a good "bed and breakfast" and will spend their day exploring the City. Nice rooms with soft beds. On the east site you can get a view of Lake Michigan. As in every Embassy Suites the breakfast is included, It has buffet or make to order omelets, they are tasty but arrive early because the lines get busy. Also there is a happy hour every afternoon 5:30-7:30PM. As for dinner, avoid the room service and go outside, there are plenty of restaurants around the area. The underground self parking is $46 but you can use the public parking across the street. You can walk (

I stayed here for a family summer trip. I thought the rates were fair since they included on site parking. I thought the $90.00 a night deposit was a little extreme (considering I'm a hilton honors member without any previous problems). I have yet to receive that back. The day after I returned home I was charged again for 3 nights parking. After contacting them they said it was their error and will be reversing the fees. I have yet to receive that back. On a positive note, the room was clean and very spacious. The maid was great. She was quick to get whatever we needed. The happy hour was a nice. Breakfast was delicious but be prepared to wait in line for the cook to order. Also, they have a text messaging service to stay in touch, love it!

We loved Embassy Suites downtown Magnificent Mile. Walking distance to Navy Pier. Our original room was on the 6th floor with a city (construction) view and right by the elevator which was very noisy from the elevator. We asked to be moved the next day and Dinah at the front desk took care of us. We were given a lake view on the 16th floor. We were able to view the fireworks from our window! Made to order breakfast and nightly cocktails and snacks are an added bonus. Everyone was so accommodating and the beds were very comfortable. Walgreens, Whole Foods and Target all close by.

I am having a great time. Embassy is always my choice of hotel. This one does breakfast better than any of the others I've stayed at (just a bit more attention to detail), but the evening reception is a bit chaotic. The drinks are small, although unlimited, so you have to go back often to just get a normal single drink's worth. Quality is fine and people are great.

Pros: suite is spacious and modern and has a great view of downtown. Free breakfast every morning and free happy hr drinks daily. This hotel has all the top amenities (pool, sauna, fitness room, the sky lobby has a bar, and is steps from navy pier and many other chicago attractions. Cons: house keeping takes a very long time answering requests and the hash browns at breakfast were not good.

4days 3 nights. Breakfast was great, and free. Happy hour drinks were great and free. Bring an extra $90 per day for secuirty deposit, you will get it all back at the end if nothing breaks. Parking prices are ridiculous, $137. Seriously. Use SPOTHERO instead which is an app for parking spots that works well in Chicago. 13th floor room was very spacious, and quiet. The view was beautiful but be mindful of the locals who stay in what appears to be another hotel next door but is actually an apartment/loft building. They look at the window if its open. The Staff — The initial greeter (csr at the front desk) was horrible and very rude but thank God for the rest of the hotel staff. We loved our stay and especially the engineer who fixed our heat in the chilly room, RON. He is the reason my husband and I will visit the hotel again. Ron was very attentive and apologetic then insisted on giving us a free movie on him. He also gave us a very warm Chicago welcome and insight on the city and all of it had to offer. Ron was very funny, kind, and answered all of my questions. I called the hotel the day I made it back home to thank them again for sending Ron to my room, the desk said she would let someone know. SO just in case they forgot about Ron, I posted my thoughts and I pray they put him at the door as a face for the company instead of behind the scenes. He made our Stay! Thanks again.

I TRUELY loved staying here not only are they clean but have the best views of the city day and night… The only thing is there room service s is way too pricy and harldly no food… lol but thank God there a wholes food grocery store across the street THAT has EVERYTHING U NEED! mireya0183@yahoo.

Decent. Full breakfast including eggs cooked to order. Decent views, although not spectacular. Service is good. Walking distance to most key spots.

Our third time stay at this beautiful hotel. Excellent full breakfast and happy hour… hotel rooms are very clean, spacious and comfortable… safe boxes inside the room to keep your valuables, also. High floor city view is spectacular. Great staff! perfect family hotel. Great Perks!

Good location. Great service. Free breakfast and happy hour, but was very busy. Parking and valet was very expensive.

I will never stay here again. An incident occurred on Valentine's day around 9pm, security entered my room. My fiance and I were listening to music with the clock radio provided to us. The neighbor next to us banged on the wall so I turned it down. 5 minutes later security knocked on the door and entered not 2 seconds later. As you could assume the fierce and I were celebrating privately as they walked in. I'm very upset to not receive a phone call or notice before. I feel like that is a little to far. The manager had told me the hotel is privately owned and they can enter any room at any time even without warning. I do not recommend this hotel especially to couples that are wanting to enjoy yourself.

Becareful staying here they charge ur credit card for anything they can. I stayed this past weekend and smoked outside but threw my cigarette butts away in hotel room had my kids with me and was hardly in my room. Got home to find out they charged me for throwing my cigarette butts in the hotel trash said I was smoking in my hotel room if they would of looked at the cameras they could of seen me and my wife walking outside sevarel times to smoke. What a joke. So if u smoke make sure to throw ur butts outside. I am personally going to contact my lawyer to see what I can do to get my money back which is a joke and no one should have to deal with this crap.

First time staying at this Embassy Suites. Hotel if very clean and quiet. Staff was very friendly. Nightly managers adult beverages are provided (one pretty guest at a time) which you are allowed to take back to your room. Parking is crazy expensive, but it's downtown Chicago so it's consistent.

Good location. Nice staff. Easy parking. Plus they have a pretty big breakfast option.

I hate their call centers. The people on the other end are not in the US or in Chicago. They have no idea that Chicago doesn't have rooms with more than two beds or two beds and a sofa sleeper except for Embassy Suites. When you have two teens (boy & girl), they are not going to be sleeping in the same bed. In addition, she asked me how far I was willing to travel in order to find a hotel just outside the area. Well, if I was going to do that, I might as well just go home after our late night concert. Then she tried telling me there was a convention. Bah! It is St. Patrick's Day weekend celebration. Anyone in the Chicago area and in the US would know that.

A nice place to stay. Though the manager's reception was lacking a little. The gym was ok though not much selection. They did provide a nice breakfast with plenty of food options. The room was clean and was pretty big with a lot of space.

Annual stay for us, perfectly placed between Michigan Avenue and Navy Pier. Breakfast buffet spread is a plus. Only negative is the Wi-Fi sucks. Very low signal.

Breakfast self made very rich and varied, with everything you can want. There are also two chefs for you. At 6 pm there is a happy hour. Rooms are big, spatious and with all the comforts.

Absolutely loved our stay at the Embassy Suites on Lakefront. From the moment we pulled up to the curb to check in, we had someone to help us with our stuff, check in and finding our room. Later, the staff helped us with information on moving to Chicago, and where great places to move our family would be. They were so knowledgeable and kind and helpful. They took care of our every need, and we have a family of 6, so have a lot of needs! When we go back to get set up in Chicago, we will be staying there again. The rooms are clean, spacious and comfortable. The view was fantastic, and one of our girls spent the whole night in the window, drawing the beautiful scenery! We have stayed at other Embassy Suites, this location has been our favorite!

Two room suite is as expected. Evening reception was fine. Check in staff was nice. Location is great. However, my low ranking is because I paid for Wi-Fi and it does not work. When I called the front desk the lady acted like a robot repeating the same thing over and over again. The wi fi doesn't work in the bedroom, only the sitting room. Seriously? That is frustrating.

Wonderful ambiance, comfy beds. Breakfast was only ok but above average for hotel buffet.

Very bad experience. My cousin and I (both 18) took the train in to spend the weekend in chicago, having booked a room in advance online. When we arrived and went to check in, the gentleman at the front desk told us that it was hotel policy not to give rooms to anyone under 21. No where during the online booking process was this mentioned, and we had payed in advance. He was extremely unhelpful, and would not give us a straight answer as to why this was the policy. He offered a number of excuses, such as that the minibar contained alcoholic beverages (when we asked about this, he admitted that there was no minibar in the room), and eventually just said he couldn’t do it for “liability” reasons, despite the fact that both my cousin and I are legal adults. Eventually he agreed to give us the room that we had payed for, but then informed us that security would keep an eye on us, and implied that if there were any noise complaints we would be kicked out. He was surly throughout the entire process, and we came away from the exchange feeling like we were being treated like criminals. I have stayed in Embassy suites on probably a hundred occasions, and have stayed at this particular hotel 2 or 3 times in the past. I have usually had good experiences, but this time I was extremely dissatisfied.

Worst experience ever — and I travel A LOT. Explicitly stated late arrival and they still gave my room away. Had to fight to get another — lower end one. No view, dirty sheet — seemed as if a previous tried out that room and left — moldy bathroom corners. Reminded me of my low-budget motel 5 times. I don't need that anymore! ANd the hotel personnel clearly made you feel that they don't care about YOUR experience but only about filling their rooms. Did I mention the one dead cockroach I found when looking for my slippers? Well, at least it was dead …

We just finished up a 2 night stay. The hotel is undergoing renovations but it did not bother us in any way. The pool is small but sufficient, kids loved the big pool towels. Room was clean and bed was comfortable. Breakfast was OK… I wouldn't have paid for it… but for free it was OK. It also ends at 9:30… too early in my opinion. Friendly and helpful staff. Great hotel for families. We were also happy with the location.

I am a loyal Hilton Honors Member and I have never had any problems at any of their locations before this visit. But when I was staying at this location for business, someone broke into my room while I was in the room and took an expensive blue tooth speaker. I feel like this was an inside job, because of the timing. It was during their happy hour, and the person only took the speakers when I had a lot more other expensive items in my room. The hotel didn't do ANYTHING to reimburse me, or to make the rest of my stay comforting. I felt like I was being watched for the remainder of my stay because of my complaint. However, I did learn a valuable lesson: to use the locks and latches in the hotel rooms every time that I travel. I will NEVER stay at this property or book rooms for my colleagues at this location again.

We are wrapping up our 6 day stay. The place is currently under renovations, and the changes are wonderful. The staff is very friendly. The morning chef has remembered my preferences and has made me an egg white, spinach, tomato, mushroom omelet every morning. When she found out I liked provolone cheese, she made sure it was there the next morning for me. THAT is customer service. You do need to be down by 8:30 am for your free breakfast if you want one. During the week we had lots of business people, today — Friday, it is packed with family and kids. There is a "whole foods" across the street for those who like to bring their own meals — life saver for us at a conference that didn't offer lunch. Having a refrigerator and microwave in the room helped with that as well. Niu Japanese fusion, AMC, and Bowling all in same block. Definitely would stay here again.