Homewood Suites Homewood Suites by Hilton Chicago Downtown

Hotel

Clean and quiet rooms. Great location.

Excellent location and service.

What an amazing hotel! We loved our spacious, quite, clean & comfortable room! Thank you to Jim, Gabe, Javier, Jason & LaTonja for making our stay perfect! The staff was great, responsive & helpful. We loved our view & the awesome service! Great location & we appreciated the grab & go breakfast bags! Thank you for also keeping us safe with your COVID precautions during this challenging time!

The suite is very nice and clean bed comfy and even the couch is comfy.

Our personal belonging were taken from our room and when we informed the front desk employees, they were very unresponsive and unhelpful. The front desk manager Jason Park was also very unhelpful and had no concern or regard to the matter at hand.

This a great place to stay at! Friendly people to serve you in anything you need! Special Thanks to Jeremy great personality! Offers Much attention to all guest!

Staff was very friendly and helpful. Room was great and comfortable. Evening reception and breakfast was very good.

Nice and cozy. Great location and you can cook there so that's a plus.

Great location and great customer service.

Very nice hotel in the heart of Chicago.

Fantastic suites would highly recommend staying at the Hilton Homewood Suites, great breakfast each morning and social evenings Monday through to Thursday each week with free wine beer and nibbles. Very helpful and attentive staff.

All around decent place not to fancy not to shabby. Clean functional and nice staff.

Excellent location, staff and rooms.

Great location, good services & amenities.

We love staying here when visiting downtown chicago. The rooms are perfect for our family of 4. We enjoy the indoor pool, free breakfast&Wi-Fi, views & the location is super convenient.

I love the breakfast. The view is wonderful and the room is very nice.

It was a great place to stay. The breakfast was great. The staff are very personable and friendly… We will definitely be coming back.

After comparing several different Hilton properties in the downtown area, I settled on this one. Overall, it was really nice. Breakfast in the morning was above average quality and the service was attentive. Valet parking was expensive, as anywhere in downtown Chicago, but we parked ourselves the the garage at the corner of Grand & Wabash to save some money and it was no big deal at all to walk the.

Very nice hotel conveniently located to Magnificent Mile and the beautiful river. Rooms are comfortable and well appointed. Looks to have been recently renovated. The free breakfast is good.

We have only been here 2 nights but it is great the rooms are spacious and I love being able to cook my own food breakfast was nice The only problem I have is that I have 2 Rooms and there is a room in between us we wanted them next door to each other because of our mentally handicap member a promise was made to change this but has not happened otherwise we are happy.

Exceptional! Centrally located. The rooms were lovely; the service from all involved was perfect. The supper served from 5-7 is without compare — wine and beer included. We were in walking distance to everything. Many excellent restaurants all along the same street as hotel. If you decide to stay there, I can't imagine you would be disappointed. (But all things are possible. ) We will definitely stay here again.

Very clean and spacious hotel within easy reach of major attractions in Chicago. One block from the Magnificent Mile and 15 minutes walk to the Navy Pier and Art Institute of Chicago. It’s a perfect hotel for long stay or stay with family. There’s a Jewel market, Whole Foods and Trader Joes all near by within easy walking distance to pick up supplies.

Clean, comfortable room. Sofa bed could use a better mattress. Double Queens were great. Full kitchen. Free hot breakfast, free social hour (appetizers & drinks). Good for families to keep costs down if staying downtown. Great location. Staff were all amazingly friendly.

Pretty small room. Definitely a hotel for the business traveler. Liked the Weber Grill downstairs. Hard to believe but no HDTV, just standard def. Not the hotel's fault but parking was outrageous, but that's because it's downtown. The staff was ok, didn't have much interaction. The maid on our floor was very nice though, hooked us up with everything we asked for. Heard sirens what seemed like every 10 minutes, all day and all night. Good hotel if you're traveling for business I guess.

A modern suite style hotel. Hot breakfast included consisting of oatmeal, eggs, sausage, and potatoes. A waffle iron and your standard assortment of cereal, bagels, bread, and fruit round out breakfast. The rooms a well kept and fairly modern. The outside rooms do get the city bustle of honking horns and sirens.

Great hotel and good location.

Great location to great eateries and theater and concerts. The House of Blues is nearby. Try Weber Grill. The food and staff are awesome. So many great pizza places nearby. Pick one each visit to this area. A Starbucks on every corner. Definitely check put some of the local restaurants that are not chain restaurants. Hotel has a fun end of day appetizer and beverage option. The breakfast is top notch with over 30 breakfast menu items. Worth the value and location.

Stayed overnight with my 10 month old. It was probably one of the most relaxing experiences I've had with a baby. They have a little snack shop in the lobby and I was able to buy popcorn for the room. The kitchenette, with full fridge and freezer, and dishwasher made it SO much easier to manage an infants food needs. I was able to use the closet light as a nightlight. The place was so comfortable I didn't want to go home! Continental breakfast left something to be desired, but with the kitchenette, I could have made my own breakfast anyway.

Excellent hotel, service and breakfast. Of the best in its category. Great location An undisclosed experience. No doubt to return.

Very nice hotel. The staff was very friendly and helpful. Continental breakfast was excellent, variety of choices each day. There was even a happy hour during the week in the evening with food and beverage. Enough food to make a meal if you wanted. Rooms were very nice. We had a suite with a kitchen so we could eat there. Dishes and a dishwasher were provided for cleaning up afterwards. I would definitely recommend this hotel and would plan to stay there again.

Nice rooms. Great area. Lots of restaurants, bars and shopping close by. Laundry and grocery delivery available. If you need to stay in a hotel for more than a few days this is the place to do it. My only complaints are the internet sucks (typical for hotels) and there's a pool but no jacuzzi.

We came here a few years back to see the sights. I just have to say, out of the 3-4 I’ve been to, this was the best Homewood Suites. Staff was friendly, food was great, and the whole place was clean. It was nice that they had a valet to park your car downstairs, so you don’t have to search for a parking space in downtown Chicago. The hotel was also very close to all the amenities that Chicago has to offer. If I was in Chicago, I would definitely stay here again.

I left with my girls and my mrs. Feb 15 — 21.2018… really are a great one… excellent… from which you open the door. Until the that collect the quarters…

The hotel to the location is very good. Service is also very good. Rooms are large and clean. Home appliances are new. The price level is reasonable. I recommend the hotel, because there is for an exellent overall.

Great location, amenities and included extras. Housekeeping were flexible and happy to make up our room even though we often went out in the afternoon. Staff were friendly and helpful It would be great to have some more vegan options, even something as simple as non-dairy milk for coffee and cereal at breakfast as we had to purchase these ourselves. This would make for a five-star review.

Rooms were nice and clean. Breakfast was good. My only issue was with their valet service. My car was entirely searched through. All my items in my glove compartment, front door storage compartments and center console were all thrown around my car. Luckily nothing valuable was there but definitely a scare and don't trust their valet service.

Everything was great. Free breakfast in the city really helps with kids. The pool was clean and nice. Only downside was that the too temperature was off from one room to another. So boiling hot in one room and cooler in the other. Overall, would stay again, though.

King suite was perfect for two with a fully stocked kitchenette, comfortable living area with TV, large bedroom with closet and vanity. The bathroom was large a nicely upgraded with a full tub/shower with tile walls. Hotel room was very clean and newly upgraded. The location was perfect walking distance from shopping, restaurants and attractions. The one negative of our stay was a broken elevator which caused slow downs moving in and out of the hotel.

Room is good for 2 plus a child or two. Three adults is a no go. That hide-a-bed is insanely uncomfortable. Had to put mattress on floor. Great location. Use a parking app, half price around the corner. Provide dinner and breakfast, both were well stocked and better then the average hotel breakfast.

Let me preface this with I am picky and difficult to please. Excellent stay (3rd time for us). Customer service friendly and attentive. Very accommodating. Huge, updated rooms with a full kitchen and fridge/freezer (this nursing/pumping mama was grateful! ). Great location, walking distance to many wonderful restaurants JOE'S (! ) And attractions. Always a smooth stay when we are there.

Very good hotel, very comfortable rooms, friendly staff, excellent breakfast. I was in love with the hotel pillows, the most comfortable in the world! A delight!

The hotel was centrally located and provided easy access to some nice restaurants and good shopping. The breakfast buffet was also pretty decent. However, we did have some negative issues. After being told at check-in that our luggage would be brought right up, we sat in our rooms for about 30 minutes and had to go back down to get our bags ourselves. We also had issues getting our room cleaned on the second day. We called for service at about 4:30 pm and were told someone would be right up. We called again at about 5:40 when no one had shown up yet. Finally, after no response by 6:15, I went down in person. They finally sent someone up. For what we spent on our stay, I would have expected better service. I give it 3-stars for the great location, but we will not be staying here again, unfortunately.

The hotel was centrally located and provided easy access to some nice restaurants and good shopping. The breakfast buffet was also pretty decent. However, we did have some negative issues. After being told at check-in that our luggage would be brought right up, we sat in our rooms for about 30 minutes and had to go back down to get our bags ourselves. We also had issues getting our room cleaned on the second day. We called for service at about 4:30 pm and were told someone would be right up. We called again at about 5:40 when no one had shown up yet. Finally, after no response by 6:15, I went down in person. They finally sent someone up. For what we spent on our stay, I would have expected better service. I give it 2-stars for the great location, but we will not be staying here again, unfortunately.

The staff were very friendly and helpful.

We stayed here due to an apartment fire. About two weeks. Staff is very friendly. Facilities are clean. Gym and pool were a bonus. Also pet friendly. Breakfast included, which was excellent. Cocktail hour Monday thru Thursday, not as good as breakfast but still lovely. I demagnetized my key card at least half a dozen times during my stay. I think that's more my personal hatred for those keys in general and not Homewood. I think the only thing I didn't like is the noise in River North neighborhood. I'm sure that doesn't bother everyone though. You can't get much better access to transit here either. I will remember Homewood Suites the next time I require accommodations. Thank you.

Amberose, Vhince greeted us with such warmth. Our stay was impeccable, as a hilton honors member and even as a regular stay, all of the stay was such a memorable experiece for my dads birthday surprise. I spoke with Jason a manager before leaving our stay and just the level of professionalism and genuiness from himself and his staff was exactly why I will be returning to this hotel for my frequent chicago stays. I loved our time spent just sharing about our love for traveling and his pleasant demeanor made my time so much more enjoyable. I like staying at properties where I connect with the people and they bring the experience of their hotel to life for me… homewood suites downtown on e grand is now my chicago home!

Very good service, good organization and clean places. Well placed in the city center to make visits to the walk.

Great location with everything within a 15 minute walk. The rooms are clean and well organized. Everything looks brand new and flawless. There is complimentary hot breakfast and dinner and an in door pool and gym! I was so impressed with the hotel and it has to rank in the top 5 hotels I've ever stayed in.

This was a beautiful hotel in a very convenient location. The rooms have been updated. The staff is friendly, knowledgeable and efficient. I only stayed one night, but my experience was so good that I plan to stay here the next time I'm in Chicago.

Best hotel that I have ever been to! The staff is amazing! Very clean hotel and well furnished. Great for a family trip highly recommend.

The suite was clean and comfortable, with a fridge, microwave, sink, and hot plate. Even the pull out bed was comfortable. There was some city noise through the windows, but not so much to prevent sleep. The hot breakfast was pretty good, although it does get busy. The location was great. Parking nearby was $49 for 24hrs.

Great deal for the money! We stayed for both a Thursday and Friday night. During the week we received a complementary dinner and both mornings we had a complementary breakfast as well. This place was very clean and all of the staff that we encountered was polite, knowledgeable, and friendly. I would highly recommend this as a place to stay!

We had a great experience at this hotel. The front desk printed out directions for us and were always helpful when we asked questions. Room was clean and comfortable. During the evening social, Guillermo (? ) offered to make my kids something different which was super considerate. We would definitely return this hotel. It was a great location and everyone was always helpful and cheerful.

Really nice two-room apartments. Up to 4 people are fine!

Me and my family stayed at homewood suites for 2 nights. The rooms were simple but nice. The complimentary breakfast was delicious and I slept well. We were on the 9th floor. The hotel is in a good location. Very nice hotel and staff.

Quiet, good location. Overall I liked the hotel. The breakfast was underwhelming compared to other Homewood Suites. The elevators were a pain and the card to access rooms wouldn't always work. They also shut down one elevator at night making it difficult to get to your room.

Beyond LOVED every part of our experience here! Checked in on the Hilton App and chose our room there, too. I arrived at 11pm with a small child and the front desk staff was prompt, FRIENDLY and so helpful. Our room is very well appointed for a king suite with kitchenette. More importantly, it is SPOTLESS, newly decorated and has a great view. Everything here is immaculate and nicely decorated from top to bottom : the main floor entrance, check in area/dining space, rooms and 19th floor pool. Each employee we have come across has gone out of their way to make our stay enjoyable (without being asked). Every staff member seems truly customer service oriented at their core. Check out is tomorrow. My son and I will be sad to leave but our family travels regularly and will definitely make this our preferred hotel when visiting Chicago!

This is a great place to stay. The staff was friendly and the location is very convenient. It's within walking distance for dining, shopping and business purposes. You can also grab breakfast or dinner at no charge at the hotel. The newly remodeled rooms are fabulous. I was in town for work, but didn't want to leave my room it was so nice. I'll definitely be back.

Very good stay at the Hotel. We got checked in early to our rooms and the guy that checked us in gave everyone in my bachelor party a free beer! The rooms are super nice and even have dishwashers full sized fridges two televisions. Would recommend this hotel to anyone that needed a place to stay in Chicago.

I have stayed here multiple times and have always had a good experience. The location is convenient to restaurants and to the subway. The staff is very friendly and helpful. Will stay again in the future.

Great location in the heart of downtown Chicago. Very clean and spacious rooms, comfortable beds and the weekday free dinner and breakfast was a nice perk.

Reasonable accommodation. Free breakfast. Free food/drinks 5-7 M-Th. Rooms are clean. Excellent service. Above average overall.

They will no longer accept cash for security deposit that is now $150, only credit/debit. Then hours after you check out, they add charges that will be deducted from your deposit. I figured throwing my cigarette butts in the garbage can in our room was better than outside on your sidewalk. Well it cost a 91 dollar smoking fee to be added to my final bill. Then I try to contact management, because even the valet guys know I smoke outside due to my daughter's medical condition, and get no answer, no return calls. There are same price yet better places to stay.

First time in Chicago. The staff were all very accommodating and helpful. Especially the gentleman in the dining area at breakfast. I don't know his name, but i'd like to say thank you. Highly recommend this hotel and if I'm ever in Chicago again I'll definitely stay again. Just wish it had a hot tub.

Loved the staff. Amir was absolutely amazing. Will definitely return here.

Recently stayed and loved the hotel and the staff. Michael at the front desk was amazing! They were under renovation but warned us and were very professional and courteous with guests regarding the needed renovation. Will definitely stay again, the location was great. The pillows were also amazing!

Excellent customer service in all facets, they made you fell extremely welcome. Furniture a little dated, but clean. We were informed that renovations were to begin soon. We have stayed at the Fairmont in the past which is supposedly more upscale and could make no distinction in service or comfort between the two. We will stay here again!

Have staye here at least half a dozen times in the last 2 years, so that by itself says a lot! The rooms are elegant, by your third visit you should know how to book your favorite room from the web, :) and there are so many facilities — food, Wi-Fi, central location, fully equipped kitchen, dishwasher in suites, etc… I make it a point to come back here when I am at Chicago.

As a downtown hotel, the valet, guest service, facilities and rooms were well organized and family-friendly. It is easy to reserve a room of your choice through your phone and check in. The complimentary dinner and breakfast choices were a little bit limited (but were welcoming), and the internet reception is unequally distributed throughout the whole building. However the pool and the fitness center located on the top floor were clean.