Classic Queen Room with Two Queen Beds
Room booked 4 times today.
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious double room provides air conditioning, a private entrance, soundproof walls, a minibar, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
WiFi is available in all areas and is free of charge.
Beds: 2 large double beds (151-180cm wide).
Room Facilities: Iron, Radio, Pay-per-view channels, Bath or shower, Tile/marble floor, Free toiletries, Video, Alarm clock, Wake up service/Alarm clock, Towels/sheets (extra fee), Hand sanitiser, Safety deposit box, Seating Area, Toilet paper, Cable channels, Ironing facilities, Towels, Air conditioning, Toilet, Fax, Desk, Wardrobe or closet, Soundproofing, Wake-up service, Hairdryer, Telephone, Laptop safe, Bathrobe, Dressing room, Single-room air conditioning for guest accommodation, Bath, Coffee machine, Carpeted, TV, Clothes rack, iPod dock, Satellite channels, Heating, Socket near the bed, Minibar, Linen, Private bathroom, Flat-screen TV, Slippers, Upper floors accessible by elevator, Tea/Coffee maker, Private entrance.
This was our second time staying at the Intercontinental in NOLA. The other couple we were traveling with got stuck in the hotel elevator. The emergency bell was not working and when they called the desk phone they were told the front desk staff was attending to guests. Our friends had to call 911 to have the NOLA fire dept rescue them. No one from the hotel management was there when they were rescued to check on them or apologize on behalf of the hotel. Instead they had to demand to see a manager and when the manager on duty Matt finally came to the desk, he never once apologized. Instead he told our friend he was upsetting the guests checking in and asked him to quiet down. Is this the way your guests are treated? You had a malfunctioning elevator with a broken emergency alarm. IHG you need to retrain staff and management on how to handle emergency situations.