Review of Dream Inn Santa Cruz 4*

Caitlyn S.

07/24/2020

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We stayed at this hotel for 4 nights last weekend. The view is beautiful and the location is perfect. You can get pretty much anywhere just by walking since everything is so close. They do charge $25 per day to park and do not offer vallet service and no one helps you with your bags. Upon arriving, we were charged an $800 deposit which we were not ever aware of so it put a bit of a damper on our trip since we couldn't get our money back until checkout and we weren't prepared for that. Also, due to the pandemic, they do not offer turn down service so our room was full of garbage and dirty towels by the time we left since we had our kids in there with us too. I called numerous times for them to bring towels and coffee and they never came up. The swimming pool area was nice. They have an outdoor bar and taco stand. The tacos were $15 for three and they were tiny. If you brought your own food to the pool we were told to go eat it on the beach because it wasn't allowed. The resuraunt in the hotel is closed. I was surprised that they didn't offer some sort of discount on the rooms since we paid almost $500 a night! On checkout day, the cleaning lady walked into our room early in the morning without knocking twice! and then slammed the door when she realized we were still in there… and checkout wasn't until 11am. The rooms don't have a microwave and they really aren't anything special. They are a brighter version of a motel 6. You are definitely paying for the view. All in all, I wouldnt recommend it.

Nightly rates from $439

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