The only good things about this place were the pools, comfy bed, spacious room, the bar Meeting Point on the beach over the road, and Lucky Tree restaurant around the corner that had the most amazing food!
I don’t like to give a bad review but there was nothing else good about our experience here and I would never stay here again. — Breakfast: what a joke! We paid in advance for the buffet breakfast included in the room booking (buffet breakfasts aren’t generally cheap) to find out they weren’t doing it due to low customer numbers, and instead we were given the choice of eggs or fried rice or just toast. We got the eggs to find it was one egg, toast, some uncooked cabbage with half a cherry tomato, and a slice of “meat” that was so bad we gave it to some cats who didn’t even eat it! We asked for more food, the answer was no. We asked to be refunded for the future breakfasts but were told no, with no apology. They said we’d get fruit but we never did. We prepaid alot for the buffet breakfast and this was so unacceptable and such a rip off. — Staff: the two main ladies were unhelpful and unfriendly unless they were getting money for something eg laundry, scooter hire. They seened uninterested and rude when we inquired about anything else. The cleaning ladies were friendly and lovely. My partner went to the pool for happy hour and the lady there said no to him wanting a drink because she “didn’t have the key” to the fridge. Well go and get it! — Room: Luxury bungalow. Bathroom had no ventilation other than a tiny window that people before us shoved toilet paper into the cracks to stop mosquitos coming in, yet they came in somehow anyway so we had to keep the bathroom door shut so they didn’t come into the bedroom. Ants always in the bathroom too. Mosquitos everywhere, you can’t sit on the balcony unless you want to be bitten alive.
— Breakfast: what a joke! We paid in advance for the buffet breakfast included in the room booking (buffet breakfasts aren’t generally cheap) to find out they weren’t doing it due to low customer numbers, and instead we were given the choice of eggs or fried rice or just toast. We got the eggs to find it was one egg, toast, some uncooked cabbage with half a cherry tomato, and a slice of “meat” that was so bad we gave it to some cats who didn’t even eat it! We asked for more food, the answer was no. We asked to be refunded for the future breakfasts but were told no, with no apology. They said we’d get fruit but we never did. We prepaid alot for the buffet breakfast and this was so unacceptable and such a rip off.
— Staff: the two main ladies were unhelpful and unfriendly unless they were getting money for something eg laundry, scooter hire. They seened uninterested and rude when we inquired about anything else. The cleaning ladies were friendly and lovely. My partner went to the pool for happy hour and the lady there said no to him wanting a drink because she “didn’t have the key” to the fridge. Well go and get it!
— Room: Luxury bungalow. Bathroom had no ventilation other than a tiny window that people before us shoved toilet paper into the cracks to stop mosquitos coming in, yet they came in somehow anyway so we had to keep the bathroom door shut so they didn’t come into the bedroom. Ants always in the bathroom too. Mosquitos everywhere, you can’t sit on the balcony unless you want to be bitten alive.